Lux Guest Host: Elevate Welcome & Fine-Dining Service

Lavo at The BoTree; City of Westminster; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Cycle to work

Employee assistance

Wellbeing programme

Free overnight stay

Birthday day off

Travel programme

Refer a friend bonus

Holiday entitlement

Community days

Meal on duty

Job summary

The BoTree, part of the Curio Collection by Hilton, invites a Restaurant Host to warmly welcome guests, manage reservations, and support the smooth flow of service in a luxury setting. You will collaborate with restaurant leadership and service teams to uphold The BoTree’s high standards and guest experiences.

You bring guest-facing hospitality experience, strong communication, and the ability to stay composed during busy periods.

Qualifications

• Experience in a guest-facing hospitality role.
• Experience in high-volume or luxury restaurant settings.
• Excellent communication and interpersonal skills.
• Ability to manage reservations and guest requirements.

Responsibilities

• Welcome guests warmly and professionally.
• Manage reservations and guest waiting list.
• Coordinate with leadership, bar and service teams for seamless service.
• Respond to guest inquiries and concerns with ownership.
• Build relationships with guests, recognise returning visitors.
• Maintain a visible, welcoming reception and ensure entrance meets standards.
• Use reservation systems to keep guest profiles and bookings up-to-date.
• Communicate VIPs, celebrations and dietary requirements to colleagues.
• Foster hospitality, teamwork and service excellence.

Skills

Hospitality experience

Guest-facing

Communication skills

High-volume service

Tools

SevenRooms

OpenTable

Job description

The BoTree, part of the Curio Collection by Hilton, invites a Restaurant Host to warmly welcome guests, manage reservations, and support the smooth flow of service in a luxury setting. You will collaborate with restaurant leadership and service teams to uphold The BoTree’s high standards and guest experiences.

You bring guest-facing hospitality experience, strong communication, and the ability to stay composed during busy periods.