Luxury In-Room Dining Concierge

Lavo at The BoTree; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Cycle to work scheme

Health Assured—employee assistance

Stream financial wellbeing programme

Complimentary overnight stay (incl.-d?

Extra day’s holiday on your birthday

Hilton Go Travel Programme

Recommend a friend bonus up to £750

28 days holiday rising to 33 with age/

2 paid community days

Meals provided while on duty

Job summary

The BoTree is seeking an In Room Dining Waiter to join our Food & Beverage team. You will deliver personalised dining experiences in guests' rooms, working closely with kitchen and hotel teams to ensure flawless service.

Ideal candidates bring experience in luxury hospitality, a caring approach and the ability to manage multiple orders with discretion. This role supports a busy operation with evenings, weekends, and public holidays as part of shift patterns.

Qualifications

• Previous food & beverage service experience, ideally in luxury hotel or in-room dining.
• Discretion, accuracy and thoughtful personal service are essential.
• Clear communication and professional guest interaction.
• Strong teamwork and ability to thrive in busy shifts.
• Attention to detail and a positive, proactive attitude.

Responsibilities

• Prepare and deliver in-room dining orders promptly and accurately.
• Present food and beverages professionally with correct setup and temperature.
• Provide warm, discreet, personalised service respecting guest privacy.
• Assist with taking and confirming orders, including dietary needs and allergens.
• Set up and clear in-room dining trays, trolleys and equipment safely.
• Respond to guest requests promptly and escalate issues when needed.
• Coordinate with kitchen, Front Office and Housekeeping for seamless service.
• Maintain high standards of cleanliness and presentation in service areas.
• Follow food safety, health & safety and responsible service procedures.
• Support sustainability initiatives and uphold The BoTree values.
• Contribute to a positive team culture and guest-focused hospitality.

Job description

The BoTree is seeking an In Room Dining Waiter to join our Food & Beverage team. You will deliver personalised dining experiences in guests' rooms, working closely with kitchen and hotel teams to ensure flawless service.

Ideal candidates bring experience in luxury hospitality, a caring approach and the ability to manage multiple orders with discretion. This role supports a busy operation with evenings, weekends, and public holidays as part of shift patterns.