Lux Front Desk Host | 5-Star Guest Care

Recruit Genie; United Kingdom; Remote; GBP 19,000 - 29,000; Full time

Benefits offered by this job

Staff meals

Free parking

Spa discounts

Healthcare plan

Wellbeing platform

Refer a Friend bonus

Hotel discounts

Job summary

Sopwell House is seeking a Front Office Receptionist to join our luxury Georgian country house hotel in Hertfordshire. This full-time role covers shifts from 08:30 to 20:30, with weekends and bank holidays required.

You will be the welcoming ambassador, delivering high standards of guest care and accurate billing, while developing knowledge of all hotel facilities and services. Experience in a 4-/5-star luxury hotel and Opera PMS is preferred, with strong communication and organisational skills

Qualifications

• Strong communication and organisational skills.
• Ability to use computer systems and work under pressure.
• Experience in a 4-/5-star luxury hotel is preferable.
• Experience in a customer service focussed role is essential.
• Flexibility to work shift patterns, weekends and bank holidays.
• Previous experience in using Opera preferable.

Responsibilities

• Consistently deliver and maintain the highest standard of guest care and service at all times.
• Check guests in and out efficiently, accurately, and courteously.
• Answer and direct telephone calls in a polite and professional manner.
• Process payments and ensure correct billing procedures are followed.
• Familiarise yourself with departmental Standards of Performance and confidently demonstrate them in your daily work.
• Develop a strong knowledge of all hotel facilities and services, assisting guests with enquiries in a polite, helpful, and efficient manner.
• Handle guest complaints or issues promptly and professionally, ensuring all resolved and unresolved matters are reported to the Head of Department.
• Act as a welcoming ambassador for the hotel, creating positive first and lasting impressions for every guest.
• Carry out additional duties as required to support the smooth operation of the hotel.
• Support your colleagues and contribute to a positive team environment

Skills

Communication

Organisational skills

Customer service

Ability to work under pressure

Flexibility

Tools

Opera PMS

Job description

Sopwell House is seeking a Front Office Receptionist to join our luxury Georgian country house hotel in Hertfordshire. This full-time role covers shifts from 08:30 to 20:30, with weekends and bank holidays required.

You will be the welcoming ambassador, delivering high standards of guest care and accurate billing, while developing knowledge of all hotel facilities and services. Experience in a 4-/5-star luxury hotel and Opera PMS is preferred, with strong communication and organisational skills