F&B Supervisor - Lead Guest Service & Upsell

Recruit Genie; United Kingdom; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Learning & Development

Health & Wellbeing

Health care cash plans

Discounted food & beverage

Discounts on Spa services

Refer a Friend Scheme

Free staff meals

Job summary

Sopwell House, a luxurious 5-star Georgian country house hotel in Hertfordshire, seeks an F&B Supervisor to manage the Sitting Room shift and ensure outstanding guest care. You will lead a team, maintain service standards, and support promotions while managing inventories and rostas.

This full-time position requires evening and weekend shifts; opportunities for development and staff benefits are available. Apply now to join our warm, service-driven team at Sopwell House.

Qualifications

• Previous supervisory experience in a bar, restaurant or spa hospitality setting.
• Strong food & beverage knowledge with allergen compliance awareness.
• Confident leadership skills with the ability to motivate and develop a team.
• Proactive, sales-focused approach to upselling and maximising revenue.
• Excellent organisational skills and attention to detail.
• Flexibility to work shifts including evenings and weekends.

Responsibilities

• Manage the daily shift operation of the Sitting Room, ensuring consistent presentation and guest care.
• Ensure the operation is adequately supervised and staff are appropriately presented at all times.
• Motivate the team through positive communication and regular appraisals.
• Ensure consistent standards of food and beverage service, including allergen compliance.
• Support the introduction of sales promotions and encourage upselling at all times.
• Organise regular inventories of operating equipment, minimising losses.
• Ensure all areas are maintained in a clean, hygienic state, reporting any maintenance defects.
• Organise team rotas and holiday requests, ensuring adequate cover at all times.

Skills

Supervisory experience

F&B knowledge

Leadership

Upselling & revenue focus

Organisational skills

Excellent communication

Job description

Sopwell House, a luxurious 5-star Georgian country house hotel in Hertfordshire, seeks an F&B Supervisor to manage the Sitting Room shift and ensure outstanding guest care. You will lead a team, maintain service standards, and support promotions while managing inventories and rostas.

This full-time position requires evening and weekend shifts; opportunities for development and staff benefits are available. Apply now to join our warm, service-driven team at Sopwell House.