Luxury Guest Services Assistant – Front Desk

Recruit Genie; St Albans; À distance; GBP 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Learning & Development

Health & Wellbeing

Health care cash plans

Discounted food & beverage

Discounted accommodation

Discounted spa

Refer a Friend £1,000

Preferred hotel group rates

Free staff meals

Free parking

Résumé du poste

Sopwell House is seeking a dedicated Front of House professional for a full-time role in Hertfordshire. You will warmly greet guests, assist with luggage, manage vehicle parking, and help arrange transport while delivering exceptional service.

Ideal candidates will have luxury-hotel experience, a valid driving licence, and the flexibility to work evenings, weekends and occasional nights. Join a team committed to service excellence.

Qualifications

• Experience in a luxury hotel front of house or guest-facing role preferred.
• A full, valid driving licence is required for parking and retrieving guest vehicles.
• Excellent guest service with a warm, courteous and professional manner.
• Ability to stay calm and attentive during busy periods.
• Flexibility to work evenings, weekends, bank holidays and occasional nights.
• Good knowledge of the hotel's facilities and local area to assist guests confidently.

Responsabilités

• Greet guests and open doors for arriving and departing guests with a warm, friendly welcome.
• Keep the forecourt, entrance and lobby areas tidy and presentable at all times.
• Assist guests with luggage and offer directions and information about the hotel.
• Park, retrieve and safely manoeuvre guest vehicles with care, keeping keys secure.
• Arrange taxis for guests and visitors and help with any transport needs.
• Respond to guest queries and requests, resolving complaints promptly and following up where needed.
• Cover night shifts on occasion and support the wider Front Office team as required.

Connaissances

Front of House experience

Driving licence

Guest service excellence

Calm under pressure

Flexible shifts

Local knowledge

Description du poste

Sopwell House is seeking a dedicated Front of House professional for a full-time role in Hertfordshire. You will warmly greet guests, assist with luggage, manage vehicle parking, and help arrange transport while delivering exceptional service.

Ideal candidates will have luxury-hotel experience, a valid driving licence, and the flexibility to work evenings, weekends and occasional nights. Join a team committed to service excellence.