Guest Services Assistant

Recruit Genie; St Albans; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Learning & Development

Health & Wellbeing

Health care cash plans

Discounted food & beverage

Discounted accommodation

Discounted spa

Refer a Friend £1,000

Preferred hotel group rates

Free staff meals

Free parking

Job summary

Sopwell House is seeking a dedicated Front of House professional for a full-time role in Hertfordshire. You will warmly greet guests, assist with luggage, manage vehicle parking, and help arrange transport while delivering exceptional service.

Ideal candidates will have luxury-hotel experience, a valid driving licence, and the flexibility to work evenings, weekends and occasional nights. Join a team committed to service excellence.

Qualifications

• Experience in a luxury hotel front of house or guest-facing role preferred.
• A full, valid driving licence is required for parking and retrieving guest vehicles.
• Excellent guest service with a warm, courteous and professional manner.
• Ability to stay calm and attentive during busy periods.
• Flexibility to work evenings, weekends, bank holidays and occasional nights.
• Good knowledge of the hotel's facilities and local area to assist guests confidently.

Responsibilities

• Greet guests and open doors for arriving and departing guests with a warm, friendly welcome.
• Keep the forecourt, entrance and lobby areas tidy and presentable at all times.
• Assist guests with luggage and offer directions and information about the hotel.
• Park, retrieve and safely manoeuvre guest vehicles with care, keeping keys secure.
• Arrange taxis for guests and visitors and help with any transport needs.
• Respond to guest queries and requests, resolving complaints promptly and following up where needed.
• Cover night shifts on occasion and support the wider Front Office team as required.

Skills

Front of House experience

Driving licence

Guest service excellence

Calm under pressure

Flexible shifts

Local knowledge

Job description

Full-time position, 40 hours

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

Your role in our family:

• Greet guests and open doors for arriving and departing guests with a warm, friendly welcome
• Keep the forecourt, entrance and lobby areas tidy and presentable at all times
• Assist guests with luggage and offer directions and information about the hotel
• Park, retrieve and safely manoeuvre guest vehicles with care, keeping keys secure at all times
• Arrange taxis for guests and visitors and help with any transport needs
• Respond to guest queries and requests, resolving complaints promptly and following up where needed
• Cover night shifts on occasion and support the wider Front Office team as required

What we're looking for:

• Previous experience in a similar front of house or guest-facing role, ideally within a luxury hotel
• A full, valid driving licence for parking and retrieving guest vehicles
• Excellent guest service skills with a warm, courteous and professional manner
• Ability to stay calm and attentive, even during busy periods
• Flexibility to work shifts including evenings, weekends, bank holidays and occasional nights
• Good knowledge of the hotel's facilities and local area to assist guests confidently

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Other

Must hold a valid or EU Driving licence, for a minimum of 2 years and be at least 25 years of age to meet Insurance purposes