Lux Five-Star Hotel Shift Engineer (HVAC & Facilities)

The Ritz; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement 28 days

Learning & Development

Employee discount scheme

Free laundry service

Complimentary meals

Social events

Season ticket loan

Wellness treatments

Pension scheme

Mental health helpline

Introductory scheme

Training fund

Job summary

The Ritz London is seeking a Shift Engineer to join the Maintenance Department in London. You will respond to a variety of maintenance tasks and work with heating & air conditioning, electrical and plumbing systems, while engaging with guests and colleagues to provide prompt service.

This role requires effective communication, a polished customer-service approach, and the ability to work under pressure in a luxury hotel setting.

Qualifications

• Qualifications in Maintenance / Engineering procedures or skills desired.
• Relevant experience in a Five-star hotel property is desirable.
• Knowledge of fire, safety, and risk procedures.
• Excellent customer service skills.
• Ability to work under pressure and possess strong organisational skills.
• Good command of the English language.
• Display a polite and professional attitude to internal and external guests.

Responsibilities

• Respond to a variety of maintenance tasks.
• Demonstrate experience with heating & air conditioning systems, electrical and plumbing services.
• Interact with guests, colleagues, contractors, service providers and visitors, and respond promptly to queries.

Skills

Maintenance / Engineering procedures

Customer service skills

Communication skills

Job description

The Ritz London is seeking a Shift Engineer to join the Maintenance Department in London. You will respond to a variety of maintenance tasks and work with heating & air conditioning, electrical and plumbing systems, while engaging with guests and colleagues to provide prompt service.

This role requires effective communication, a polished customer-service approach, and the ability to work under pressure in a luxury hotel setting.