Shift Engineer

The Ritz London; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

28 holidays

Learning & Development opportunities

Employee discount scheme

Free laundry service

Complimentary meals on duty

Season ticket loan

Pension scheme

Employee mental health assistance help

Introductory scheme (£600)

Training Fund Assistance

Job summary

The Ritz London is seeking a dynamic Shift Engineer to join the Maintenance Department. You will respond to a variety of maintenance tasks, including heating and air conditioning, electrical, and plumbing systems, while ensuring guest comfort and safety.

This role requires excellent communication with guests, colleagues, contractors and service providers. A background in five‑star hotel properties and knowledge of fire and safety procedures are highly desirable; fluency in English is essential.

Qualifications

• Qualifications in Maintenance / Engineering procedures or skills desired
• Relevant experience in a Five‑star hotel property is desirable
• Knowledge of fire, safety, and risk procedures
• Excellent customer service skills
• Ability to work under pressure and have strong organisational skills
• Good command of the English language
• Display a polite and professional attitude to internal and external guests

Responsibilities

• Respond to a variety of maintenance tasks including heating and air conditioning systems, electrical and plumbing services
• Interact with guests, colleagues, contractors, service providers and visitors; communicate effectively and respond to queries promptly

Skills

Maintenance skills

HVAC

Electrical know‑how

Plumbing know‑how

Customer service

Job description

The Ritz London Overview

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

Position Overview

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Maintenance Department as a Shift Engineer.

Our Shift Engineer is responsible for responding to a variety of maintenance related tasks and will therefore need to demonstrate experience and knowledge of general maintenance tasks, including heating and air conditioning systems, as well as electrical and plumbing services. This role requires interaction with guests, colleagues, contractors, service providers and visitors alike – you must be able to communicate effectively and are expected to respond to any queries promptly and efficiently.

Entry Requirements

• Qualifications in Maintenance / Engineering procedures or skills desired
• Relevant experience in a Five‑star hotel property is desirable
• Knowledge of fire, safety, and risk procedures
• Excellent customer service skills
• Possess the ability to work under pressure and have strong organisational skills
• Good command of the English language
• Display a polite and professional attitude to internal and external guests

Our Benefits

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme (£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.