Lung Cancer Screening: Patient Contact & Coordinator

University Hospitals Coventry and Warwickshire; United Kingdom; On-site; GBP 23,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting a Lung Cancer Screening Patient Contact Assessor to support early detection and national roll‑out. The post targets eligible adults aged 55–74 with a smoking history, registered with a participating GP practice, and involves telephone risk assessments and referral for Low Dose CT when appropriate.

You will book scans at local mobile clinics, provide compassionate communication, handle DNA management, rebooking, and support

Qualifications

• Experience in telephone screening and patient communication.
• Ability to coordinate appointments and manage bookings.
• Commitment to patient confidentiality and data protection.

Responsibilities

• Conduct proactive telephone screening to assess lung cancer risk.
• Book appointments for eligible patients at local mobile scanning clinics.
• Provide compassionate and professional communication, addressing patient concerns.
• Assist patients with booking appointments for Low Dose CT scans at local mobile clinics.
• Monitor and manage patients who DNA their Lung Health Check appointments.
• Implement rebooking processes and identify barriers to patient attendance.
• Collaborate with Lung Cancer Screening Specialist Nurses and escalate high-risk cases.
• Travel to CT scanner sites and other hospital locations as required; access to a vehicle for work.
• Shift pattern to cover six days a week, including evenings and Saturdays.

Skills

Telephone screening

Patient communication

Appointment coordination

Job description

University Hospitals Coventry and Warwickshire NHS Trust is recruiting a Lung Cancer Screening Patient Contact Assessor to support early detection and national roll‑out. The post targets eligible adults aged 55–74 with a smoking history, registered with a participating GP practice, and involves telephone risk assessments and referral for Low Dose CT when appropriate.

You will book scans at local mobile clinics, provide compassionate communication, handle DNA management, rebooking, and support