Luggage Porter

RBH; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

ALL Heartists program

Pension scheme

Friends & family rates

Job summary

RBH is hiring a Luggage Porter for The Municipal Hotel & Spa MGallery in Liverpool. You will be the first and last contact for guests, delivering warm, personalised service and ensuring a memorable stay.

Responsibilities include greeting guests, assisting with luggage, guiding guests, and keeping the entrance area safe and presentable in line with 5-star standards.

Qualifications

• Warm and welcoming personality for guest interactions.
• Good grooming and professional appearance required.

Responsibilities

• Greet guests warmly on arrival and departure with a smile and personalised service.
• Assist with luggage handling and transport within the hotel premises.
• Escort guests to rooms and common areas, provide directions and local knowledge.
• Maintain entrance area cleanliness and safety, monitor for security concerns.
• Coordinate with Concierge and Reception to ensure seamless guest experiences.

Job description

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A LUGGAGE PORTER AT THE MUNICIPAL HOTEL & SPA MGALLERY

As the Luggage Porter at the Municipal Hotel & Spa, MGallery Collection, you will be the first and last point of contact for our guests, setting the tone for their entire experience. This highly visible role requires a personable, professional, and welcoming individual who takes pride in delivering exceptional service. You will embody the warmth and charm of our 5-star hotel, ensuring every guest feels valued from the moment they arrive.

Key Responsibilities

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
• Anticipate guest needs and proactively offer assistance with luggage from Dale Street to the hotel entrance (lifting and moving required) and vice versa upon departure.
• Organise, secure transport and deliver guest luggage to and from the bedroom within Brand timescales.
• Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
• Provide accurate local knowledge about Liverpool’s attractions, restaurants, events, and transport.
• Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.
• To be aware of all hotel services, venues and hours of operation.
• Liaise closely with Concierge and Reception teams to ensure seamless guest experiences.
• Ensure the entrance area is clean, safe, and presentable at all times.
• Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
• Uphold the hotel’s grooming and uniform standards to reflect a 5-star appearance.
• Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.

What We Offer

When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings.

You will have access to a benefits package we believe truly works for our people and enhances our overall culture.

• ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners.
• RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme.
• The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events.

What’s not to love?

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail].