Luggage Porter

Beaverbrook Front of House; Leatherhead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Free parking

28 days annual leave

Pension

Life Insurance

Job summary

Beaverbrook is seeking a confident Luggage Porter to welcome guests, assist with luggage, and help guests settle into the Estate. You’ll be visible, attentive and capable of delivering a personalised service that enhances the guest journey.

A full, clean UK driving licence is essential and applicants must be 21 or over. The role operates on a 5 out of 7 shift pattern with varying times, and includes duties like valet parking, escorting guests, and providing local information.

Qualifications

• Warm, personable and confident around people with a genuine desire to look after guests.
• Hands-on, reliable and ready to get stuck in with good attention to detail.

Responsibilities

• Welcoming guests at the door with warmth and hospitality.
• Assisting guests with luggage and transporting/storing it with care.
• Showing guests to their rooms and helping them settle in.
• Providing safe transport around the Estate in buggies and valet parking.
• Sharing information about the Estate, restaurants, Spa and facilities.
• Setting up guest activities and ensuring guests have what they need.
• Maintaining presentation of guest areas and spotting anything needing attention.

Skills

People skills

Hospitality

Attention to detail

Reliable

Personal presentation

Job description

At Beaverbrook, our Porters are instrumental in creating a smooth and memorable guest journey, from arrival through to departure. We are looking for a confident, engaging and naturally attentive Luggage Porter who takes genuine pride in delivering a bespoke and personalised service.

What you’ll be doing

• Welcoming guests at the door with warmth and genuine hospitality, setting the tone for their stay.


• Being visible and available to guests, anticipating their needs and offering help before they have to ask.


• Assisting guests with their luggage, ensuring it is transported and stored with care throughout their stay.


• Showing guests to their rooms, helping them settle in and ensuring they are comfortable.


• Providing safe and comfortable transport around the Estate in our buggies.


• Valet parking guests’ vehicles with care and confidence.


• Sharing information about the Estate, our restaurants, Spa, activities and facilities, helping to shape each guest’s experience.


• Setting up and assisting with guest activities, ensuring everything is ready and guests have what they need.


• Helping to ensure the Estate is always beautifully presented, taking pride in guest areas and being quick to spot anything that needs attention.


• Assisting with additional guest requests and tasks as they arise.


• Working to LQA standards and contributing to the high standards of service we deliver.


• Working occasional shifts at our Welcome Hut, greeting and directing guests as they arrive at the Estate.

Who you are

You’ll be warm, personable and confident around people, with a genuine desire to make guests feel well looked after. You’ll have a natural, bespoke and personalised approach to hospitality, enjoy building rapport and be confident providing information and assistance.

You’ll be hands‑on, reliable and happy to get stuck in, with good attention to detail and pride in your appearance. Previous luxury hospitality experience is helpful, but your personality, attitude and natural ability to look after people are just as important.

A full, clean UK driving licence is essential. Due to our insurance requirements, you must also be aged 21 or over.

Salary and working pattern

Salary: £29,000 per annum inclusive of tronc

Shift pattern: 5 days out of 7, including evenings and weekends.

Shifts include:

• 07:00–15:30


• 10:00–18:30


• 14:30–23:00

If you enjoy looking after people and want to play a key part in creating the Beaverbrook experience, we’d love to hear from you.

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary


• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App


• Personal development support


• Wide range of recognised qualifications and development opportunities


• Discounted rates on Food & Beverage


• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years


• Pension


• Life Insurance


• Sick Pay


• Long Service Awards


• Cycle to work scheme


• Earn up to £600 through our recommend a friend scheme


• Uniforms


• Free parking


• And other local benefits