Luggage Porter

PPHE Hotel Group; Greater London; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Wellness days

Discounted room rates

50% F&B discount

Free meals daily

Wagestream access

Refer a Friend £750

Employee discounts

Gym discounts

Ride to work

Season ticket loans

EAP access

Rotas published early

Uniforms provided

Staff parties

Job summary

Park Plaza in London is seeking a Luggage Porter to be the first and last person guests see, using a friendly, can-do approach to create a memorable welcome and assist with luggage delivery and storage. The ideal candidate will have excellent interpersonal and English communication skills, enjoy helping guests, and share our values of Trust, Respect, Teamwork, Enthusiasm and Care.

We offer a competitive hourly rate (£12.71), wellness days, discounted room rates, meal perks, and a range of

Qualifications

• Excellent interpersonal skills and the ability to connect with guests.
• Good command of English and clear communication.
• Ability to welcome and assist guests with luggage and packages.

Responsibilities

• Welcoming guests and assisting with luggage on arrival and departure.
• Delivering or storing guest luggage and packages.
• Providing friendly, efficient service and responding to requests promptly.

Skills

Interpersonal skills

English communication

Guest service

Luggage handling

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourLuggage Porter, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aLuggage Porter,you will receive:

• Salary: £12.71 per hour
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for theLuggage Porterrole will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Be responsible for welcoming and assisting guest with delivering or storing their luggage and the delivery of packages
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience as aLuggage Porter

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.