Luggage Porter

Harri; Greater London; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Pension scheme with company

50% restaurant & Spa discount

Team member and Friends & Family rates

Complimentary stay after probation

Private medical insurance

Season ticket loan

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Employee recognition schemes

Job summary

Royal Lancaster London is hiring a passionate Luggage Porter to join our Guest Services department on a permanent basis with an immediate start. You will deliver five-star service, handle guest luggage, and support guests with a friendly, efficient approach.

The role requires working 40 hours per week on a rotating day/night shift, contributing to a positive and energetic team environment. We offer a range of benefits and a chance to grow within a renowned London property, located near Lancaster

Qualifications

• Clear communication including giving directions and handling guest enquiries in a polite, efficient and friendly manner.
• Ability to anticipate guest needs using available knowledge and resources.
• Positive, proactive attitude to maintain a happy and fun team environment.

Responsibilities

• Be capable of clear communication including giving directions and handling face-to-face enquiries with guests.
• Maintain the Lobby and equipment to a high standard, pol iching trolleys and keeping the Luggage room tidy.
• Work day and night shifts on a rotational basis and be flexible to short-term shift changes.
• Provide luggage porter services for hotel guests, including delivering and storing luggage.
• Deliver a five-star level of service in line with Standard Operating Procedures.

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Luggage Porter at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Luggage Porter are:

Annual earnings up to £30,000.00 (£26,436.80 base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platformli>
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Luggage Porter, to join our Guest Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Luggage Porter, your main duties and expectations for the role will include:

• To be capable of clear communication including giving directions, to handle face-to-face enquiries from clients in a polite, efficient and friendly manner at all times and to anticipate guest needs with use of available knowledge and resources to meet these needs.
• To maintain a positive approach at all times, especially in handling problems and to process all guest queries (in different forms- e‑mail, calls, face –to face) and to contact and inform,in a clear and concise manner the appropriate departments where specific problems or enquiries have arisen.
• To maintain all equipment and the Lobby at an excellent standard, including polishing trolleys, ensure the Luggage room remains clean and tidy at all times, drying the lobby during rainy weather and general clearing of debris in the Lobby and forecourt area.
• To work both day shifts and night shifts on a rotational basis as well as be flexible to short term shift changes as per business demands and decisions of Line Manager.
• To provide luggage porter services for hotel Guests and visitors in line with Standard Operating Procedures including: delivering guest luggage, storing guest luggage and providing an efficient and hassle‑free service to the guest.

You will be required to work 40hours per week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2026
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2026

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Luggage Porter role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK