Luggage Porter

Six Senses London; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Job summary

A luxury hotel in Westminster is seeking a devoted Bell Attendant to support its Concierge department. The role involves delivering and picking up guest luggage, ensuring cleanliness in guest areas, and providing assistance to guests. Ideal candidates will have a hospitality diploma and experience in luxury hotels, along with fluency in English. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday Per Year

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

Health Assured & Wisdom App

Qualifications

• Experience in a similar role in luxury hotels.
• Proven results in guest services.
• Knowledge of local surrounding areas.

Responsibilities

• Deliver and pick up guest luggage efficiently.
• Maintain cleanliness of guest areas.
• Provide assistance to guests as needed.

Skills

Hospitality skills

Fluent English

MS Office proficiency

Knowledge of guest services

Education

Hospitality diploma/degree

Tools

POS systems

PMS platforms

CRM platforms

Job description

As Bell Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

As Bell Attendant, I will support the Chief Concierge and assume responsibility for the efficient operation of the Concierge department. The duties and responsibilities will include:

• Deliver and pick-up guest luggage according to the standards and procedures in a timely and efficient manner and offer assistance to guests when requested.
• Ensure proper transfer of guests when requested.
• Load and unload vehicles on arrival and departure of guests and assist guests entering and exiting the vehicles.
• Maintain the cleanliness of guest areas including lobby and report any defects.
• Maintain the cleanliness of the hotel buggies and vehicles and ensure they are in good condition.
• Handle guest inquiries by providing accurate and appropriate information.
• Report any illness, accidents befalling guests, irregularities to the Front Office Manager.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Knowledge and strict adherence to LQA standards.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Bell Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Hospitality diploma/degree is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Bell Attendant at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.