Luggage Concierge & Guest Services Host

The Cumberland; Greater London; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Pension

Healthcare

Salary before payday

Job summary

The Cumberland, a premier London hotel located between Oxford Street and Marble Arch, seeks energetic staff for front-of-house roles. You will help guests with bookings, directions, and restaurant reservations, ensuring a memorable visit. This position offers hourly pay and a strong pathway in hospitality.

Based in central London, the hotel provides dining, bars, and extensive guest services; the role emphasizes guest satisfaction, teamwork, and personal growth within a vibrant environment.

Qualifications

• Experience in hospitality/service environment.
• Strong customer service orientation.
• Confident in front-line guest interactions.
• Empathy and relationship-building.
• Attention to detail and accuracy.
• Career intent in hospitality.
• Experience in fast-paced service environment.

Responsibilities

• Assist guests with requests such as directions, theatre bookings, luggage delivery, and restaurant reservations.
• Be the welcoming face of the hotel and create memorable guest experiences.
• Engage with guests in a friendly, professional manner and support team operations.

Job description

The Cumberland, a premier London hotel located between Oxford Street and Marble Arch, seeks energetic staff for front-of-house roles. You will help guests with bookings, directions, and restaurant reservations, ensuring a memorable visit. This position offers hourly pay and a strong pathway in hospitality.

Based in central London, the hotel provides dining, bars, and extensive guest services; the role emphasizes guest satisfaction, teamwork, and personal growth within a vibrant environment.