Luggage Porter - Days

Clermont Hotel Group; Greater London; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Staff areas

Meals on duty

Pension

Healthcare

Career development

Wellbeing resources

Discounts & perks

Refer a Friend bonus

Paid volunteering days

Job summary

The Cumberland in London is seeking an enthusiastic hospitality professional to join our front-of-house team. You will assist guests with directions, theatre bookings, luggage, and restaurant reservations, becoming the friendly face that guests remember.

This role is paid hourly at £13.50, with a flexible contract. We offer great staff facilities, meals on duty, pension, healthcare, and a supportive, award-winning academy and wellbeing programs.

Qualifications

• Ability to engage with guests and the public.
• Demonstrated empathy and relationship-building.
• Comfort working front-line in a busy hotel environment.
• Strong attention to detail and accuracy.

Responsibilities

• Assist guests with directions, theatre tickets, luggage, and restaurant reservations.
• Be the welcoming face and ensure guests have a memorable experience.
• Respond to guest requests and coordinate with other hotel teams.

Skills

Guest engagement

Empathy

Outgoing personality

Attention to detail

Hospitality career

Fast-paced environment

Public interaction

Job description

The Cumberland

Contract: Flexible

Payment: Hourly

Salary: £13.50 per hour

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What You’ll Be Doing

Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit.

In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.

What You’ll Bring

• A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
• Comfort in a front-line role, confidently engaging with guests and the public
• Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
• An open personality that is relaxed and natural in interactions, making guests feel at ease
• Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
• A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
• Previous experience in a fast-paced service environment, showcasing adaptability and resilience

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.