Guest Experience Host | Flexible Shifts & Growth

The Cumberland; Greater London; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Staff discounts

Career development

Job summary

The Cumberland, a premier London hotel, invites applications for a front desk role. You will welcome guests warmly, handle check-in/check-out, and help ensure memorable stays in a bustling city centre location between Oxford Street and Hyde Park.

We value a calm, friendly presence with strong attention to detail, and a flexible approach to shift work. You will be part of a team delivering personalised hospitality and excellent guest experiences daily.

Qualifications

• Experience in guest-facing roles is preferred.
• Ability to assist guests with warmth and efficiency.
• Willingness to work a shift-based schedule.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Address guest queries and resolve issues promptly.
• Collaborate with team to deliver personalised service.
• Maintain reception area and assist with lobby duties.

Skills

Guest service excellence

Calm under pressure

Friendly, open personality

Attention to detail

Flexible shift work

Job description

The Cumberland, a premier London hotel, invites applications for a front desk role. You will welcome guests warmly, handle check-in/check-out, and help ensure memorable stays in a bustling city centre location between Oxford Street and Hyde Park.

We value a calm, friendly presence with strong attention to detail, and a flexible approach to shift work. You will be part of a team delivering personalised hospitality and excellent guest experiences daily.