Guest Services & Luggage Assistant

Peoplebank; Greater London; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Staff areas to recharge

Pension and healthcare

Career development via Academy

Employee discounts

Job summary

The Cumberland, a Clermont Hotel Group property in central London, is seeking a guest-facing team member to help guests with directions, tickets, luggage, and restaurant reservations. You will be the welcoming face ensuring every guest feels valued and well looked after throughout their stay.

Join a dynamic, service-driven team and contribute to memorable experiences for visitors in a prime Hyde Park–Oxford Street location.

Qualifications

• Excellent customer service and a willingness to learn.
• Comfort in a front-line role engaging with guests.
• Empathy and ability to build relationships.
• Open personality that puts guests at ease.
• Strong attention to detail and accuracy.
• Desire to pursue a career in hospitality and contribute to the team.
• Experience in fast-paced service environments.

Responsibilities

• Assist guests with directions, theatre tickets, luggage and restaurant reservations.
• Be the face of the hotel, ensuring guests have memorable experiences.
• Support guests daily and help them make the most of their visit.

Skills

Service excellence

Front-line engagement

Empathy

Outgoing personality

Attention to detail

Hospitality career mindset

Experience in fast-paced service

Job description

The Cumberland, a Clermont Hotel Group property in central London, is seeking a guest-facing team member to help guests with directions, tickets, luggage, and restaurant reservations. You will be the welcoming face ensuring every guest feels valued and well looked after throughout their stay.

Join a dynamic, service-driven team and contribute to memorable experiences for visitors in a prime Hyde Park–Oxford Street location.