Guest Experience Leader - Front Office

Peoplebank; Greater London; Hybrid; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Pension

Healthcare schemes

Discounts & Perks including retailer &

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Job summary

The Cumberland, a Clermont Hotel Group property in London, seeks a Front Office Manager to lead Reception, Guest Relations and Nights, ensuring seamless guest experiences. You will train and mentor the team, drive guest satisfaction, manage budgets and collaborate with other departments to optimise revenue and service excellence across the property.

You'll balance operational challenges with a guest‑centric mindset, harnessing strong communication and leadership to inspire a high‑performing team

Qualifications

• Leadership experience in hospitality management.
• Excellent communication and guest-service focus.
• Knowledge of Opera is beneficial but not essential.

Responsibilities

• Lead Reception, Guest Relations and Nights, coordinating with other departments to ensure a seamless stay.
• Train and develop the team, foster an inclusive environment and handle complex guest needs with confidence.
• Drive sales, manage budgets and tackle challenges with creative, guest-focused solutions.

Skills

Leadership

Communication

Guest service

Budget management

Opera knowledge (PMS)

Tools

Opera (PMS)

Job description

The Cumberland, a Clermont Hotel Group property in London, seeks a Front Office Manager to lead Reception, Guest Relations and Nights, ensuring seamless guest experiences. You will train and mentor the team, drive guest satisfaction, manage budgets and collaborate with other departments to optimise revenue and service excellence across the property.

You'll balance operational challenges with a guest‑centric mindset, harnessing strong communication and leadership to inspire a high‑performing team