Loyalty Operations Lead (12-Month Contract)

Harrods; Greater London; On-site; GBP 36,000 - 52,000; Full time

Job summary

A luxury department store in Greater London is seeking a Loyalty Operations Executive for a fixed-term contract. This role involves managing the day-to-day operations of the Rewards programme, ensuring a seamless customer experience while working closely with various teams. The ideal candidate has a strong background in loyalty programs, excellent communication skills, and the ability to drive customer engagement. This is a great opportunity to contribute to an innovative and luxury shopping experience.

Qualifications

• Deep understanding of loyalty programs and technology.
• Proven track record of driving customer engagement.
• Ability to work with diverse teams and stakeholders.

Responsibilities

• Manage day-to-day running of the Rewards programme.
• Support development of Rewards programme strategy.
• Work with teams to improve customer experience.

Skills

Customer engagement

Project management

Problem solving

Innovation

Communication

Tools

Annex Cloud

Emarsys

Job description

A luxury department store in Greater London is seeking a Loyalty Operations Executive for a fixed-term contract. This role involves managing the day-to-day operations of the Rewards programme, ensuring a seamless customer experience while working closely with various teams. The ideal candidate has a strong background in loyalty programs, excellent communication skills, and the ability to drive customer engagement. This is a great opportunity to contribute to an innovative and luxury shopping experience.