Compliance Incident Manager(Homeworker)

ZipRecruiter; Bristol; Remote; GBP 32,000 - 46,000; Full time

Job summary

An innovative company is seeking a Compliance Incident Manager to support risk and compliance initiatives. This role involves managing incident responses, interpreting data to identify risks, and developing solutions to enhance operational efficiency. The ideal candidate will excel in high-pressure situations and possess strong problem-solving and communication skills. Join a forward-thinking team that values employee well-being and professional growth, while contributing to a leading courier service provider in the UK.

Benefits

Impressive holiday allowance

Additional day off for birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave for family milestones

Access to health and wellness program

Discounts via Medicash Perks at Work

Ride to work scheme

Interest-free season ticket loans

Qualifications

• Experience in a similar role with industry knowledge.
• Proactive approach to process improvement.

Responsibilities

• Manage incident responses to enhance stakeholder satisfaction.
• Provide detailed reports for business insights.

Skills

Root Cause Analysis

Problem Solving

Communication Skills

Project Management

Data Interpretation

Job description

Job Description

Compliance Incident Manager | Homeworker | Permanent

Salary: £32,000-£45,525 (Dependent on experience)

Shifts: Monday to Friday, 40 hours.

Benefits and perks:

• An impressive holiday allowance that rises with your years of service.
• Additional day off for your birthday to celebrate in style.
• Death in Service allowance to support your loved ones in tragedy.
• Spend crucial moments with your newborn with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave for family milestones like graduation, first day of school, or moving home.
• Access to a health and wellness program.
• Enjoy discounts and rewards via ‘Medicash Perks at Work’.
• Participate in our ride to work scheme to stay fit and save money.
• Interest-free season ticket loans (after one year of service) for cheaper travel.

CitySprint aims to become the UK's leading courier service provider, currently dominating the Same Day service sector.

We invest in our people, our services, and our customer experience to be more intuitive, capable, and responsive.

To support our growth, we are seeking a top-notch Operations Coordinator.

This is where YOU come in!

CitySprint has an exciting opportunity for a Compliance Incident Manager.

This role supports the Head of Risk and Compliance in providing a rapid response for incident investigations, resolving client issues and procedural problems swiftly, and fostering a culture of open reporting and quick resolution.

Main responsibilities include:

• Managing incident responses to promote continual improvement and stakeholder satisfaction.
• Interpreting data and trends to identify risks and reduce problems proactively.
• Providing detailed reports to offer business insights.
• Developing practical solutions to resolve incidents and prevent recurrence.

The ideal candidate will demonstrate:

• Strong root cause analysis skills and practical problem-solving abilities.
• Calmness and confidence in high-pressure, contentious situations.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent verbal and written communication skills with attention to detail.
• Proactive approach to reviewing and improving processes for efficiency.
• Understanding of the UK same-day courier industry.
• Impartial assessment skills and clarity in communication.
• Experience in a similar role with industry knowledge.

If this role sounds like you, we want to hear from you!

The successful candidate will undergo a DBS check as part of the recruitment process. Conditional offers are subject to a satisfactory DBS check.