Loyalty Growth Ops Lead — Scale Personalised Offers

NEW LOOK; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Staff discount 40%

Private pension

Profit related bonus

Healthcare private medical

Life assurance

Résumé du poste

NEW LOOK is seeking a Senior Loyalty Operations Manager to lead end-to-end Club New Look and CRM activity. You will translate strategy into actionable plans, govern cross-functional delivery, and champion personalised promotions at scale to boost engagement and value.

In this role you’ll partner with Customer Care, insights and product/tech teams to embed loyalty as a core growth engine, delivering high-quality customer experiences across the loyalty lifecycle.

Qualifications

• Proven experience in CRM, Loyalty or Customer Operations roles in retail or ecommerce.
• Strong understanding of loyalty programmes, campaigns and member journeys.
• Experience translating strategy into executable delivery with governance.

Responsabilités

• Support the Head of Customer Growth in delivering the Loyalty roadmap.
• Coordinate operational delivery and translate Club activity into clear plans with owners and timelines.
• Improve governance, tracking, communication and cross-functional alignment.
• Create operational capability for Club-first offers and personalised promotions at scale.
• Embed Loyalty as a growth engine across the business and collaborate with care, data and insight teams.
• Ensure compliance, governance and effective risk management for loyalty initiatives.
• Work with Digital Product & Tech to roll out features and define requirements.
• Own prioritisation and delivery tracking of Club initiatives across functions.

Connaissances

CRM

Loyalty programs

Campaign execution

Data analysis

Cross-functional leadership

Lifecycle campaigns

Governance

Project delivery

Collaboration with product & tech

Outils

Emarsys

Salesforce Marketing Cloud

Description du poste

NEW LOOK is seeking a Senior Loyalty Operations Manager to lead end-to-end Club New Look and CRM activity. You will translate strategy into actionable plans, govern cross-functional delivery, and champion personalised promotions at scale to boost engagement and value.

In this role you’ll partner with Customer Care, insights and product/tech teams to embed loyalty as a core growth engine, delivering high-quality customer experiences across the loyalty lifecycle.