Loyalty Growth Architect

Associ8 Solutions Ltd.; Wales; On-site; GBP 55,000 - 90,000; Full time

Job summary

Associ8 Solutions Ltd. is seeking an experienced Loyalty Manager to lead the development and execution of a comprehensive loyalty strategy for a leading consumer brand. You will shape programmes, drive retention and maximise lifetime value.

You will influence senior stakeholders, partner with Commercial, Marketing and Product teams, and use data-driven insights to measure impact and iterate initiatives, delivering measurable value and sustainable growth.

Qualifications

• Proven experience in loyalty management or customer engagement roles.
• Strong understanding of loyalty programme development and customer lifecycle management.

Responsibilities

• Develop and own the long-term loyalty strategy aligned to wider objectives.
• Drive retention, engagement and lifetime value through loyalty initiatives.
• Analyse customer behaviour and market trends to identify opportunities for growth.
• Lead evolution of existing loyalty programmes.
• Collaborate with Commercial, Marketing, Digital, Insight and Product teams.
• Build business cases and measure programme effectiveness with KPIs.

Skills

Loyalty strategy

Customer retention

Stakeholder management

Data analytics

Job description

Associ8 Solutions Ltd. is seeking an experienced Loyalty Manager to lead the development and execution of a comprehensive loyalty strategy for a leading consumer brand. You will shape programmes, drive retention and maximise lifetime value.

You will influence senior stakeholders, partner with Commercial, Marketing and Product teams, and use data-driven insights to measure impact and iterate initiatives, delivering measurable value and sustainable growth.