Lounge Host: Early‑Morning Guest Experience

Swissport International AG; Birmingham; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Free parking

Training and CPD opportunities (FSA L2

CPD opportunities

Employee recognition scheme

Free meals during shifts

Uniform provided

Pension scheme

Employee assistance programme

Discounted retail

Lounge network access for family

Job summary

Aspire Executive Lounges at Birmingham Airport is hiring a Lounge Host Agent (Casual). You will report to the Team Leader and ensure guest expectations are met, providing Welcome, Relaxed & Energised experiences across reception, food & beverage, and lounge duties.

Shifts start as early as 03:30 with a night allowance. The hourly rate is £13.49, plus a night allowance of £0.85 per hour from 23:59 to 06:00.

Qualifications

• Background in hospitality or customer services with high levels of customer interaction.
• Excellent communication skills, written and verbal.
• Good numerical skills with a keen eye for attention to detail.
• Computer literate, including using payment machines and Microsoft office.
• Ability to work as part of a team or be self-motivated to complete tasks.
• Ability to follow processes and procedures and to apply flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 0330 – 2100, 7 days a week

Responsibilities

• Reception: warm welcome, efficient check-in, guide guests to lounge areas.
• Food and Beverage: ensure offerings are available and well presented; manage self-service and bar areas.
• General Host: clear and clean tables, maintain lounge cleanliness, respond to guest questions with high service levels.
• Back of house: assist with stock delivery and rotation; maintain hygiene standards.

Skills

Hospitality background

Excellent communication

Numeracy

Computer literacy

Teamwork

Process adherence

Additional languages desirable

Flexible shifts

Tools

Microsoft Office

Payment machines

Job description

Aspire Executive Lounges at Birmingham Airport is hiring a Lounge Host Agent (Casual). You will report to the Team Leader and ensure guest expectations are met, providing Welcome, Relaxed & Energised experiences across reception, food & beverage, and lounge duties.

Shifts start as early as 03:30 with a night allowance. The hourly rate is £13.49, plus a night allowance of £0.85 per hour from 23:59 to 06:00.