Lottery Operations & Data Administrator

StarVale Management & Technologies Ltd; Ellel; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

25 days annual leave + holidays + your

Birthday off

Employee Assistance Programme

Reward & Recognition program

Job summary

StarVale Management & Technologies Ltd is seeking a Computer Bureau Administrator to support weekly lottery draw administration, member processing, and payments. The role focuses on accuracy, fast-paced data handling, and delivering exceptional service in a UK office environment.

You will manage data flow, prepare information for draws, and generate customer communications while ensuring compliance with Right to Work in the UK.

Qualifications

• Excellent communication and interpersonal skills, including telephone etiquette.
• Strong attention to detail and organisational skills.
• Problem solving ability – resolving member issues and operational challenges.
• Ability to collaborate effectively with cross-functional teams.
• Customer-focused mindset with commitment to delivering exceptional service.

Responsibilities

• Assist with weekly lottery draw administration and member processing.
• Process new memberships, renewals and payments, and support prize cheques and reprints.
• Handle customer queries, letters, and campaign communications.
• Support debit/credit card processing and reconciliation, and maintain data accuracy.

Skills

Communication

Attention to detail

Problem solving

Team collaboration

Customer focus

Organisational skills

Telephone etiquette

Job description

StarVale Management & Technologies Ltd is seeking a Computer Bureau Administrator to support weekly lottery draw administration, member processing, and payments. The role focuses on accuracy, fast-paced data handling, and delivering exceptional service in a UK office environment.

You will manage data flow, prepare information for draws, and generate customer communications while ensuring compliance with Right to Work in the UK.