Lottery Operations Administrator

StarVale Management & Technologies; Galgate; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual regional bonus scheme

25 days annual leave + public holidays

Birthday day off

Ability to purchase additional annual,

Employee Assistance Program

Reward & Recognition programme

Free on-site parking

Job summary

StarVale Management & Technologies in Galgate, UK, is hiring a Computer Bureau Administrator. The role is full-time, office-based, and focused on processing weekly lottery draws, member records, payments, and customer communications.

You will support card transactions, reconciliations and data integrity in a structured, high-volume environment. Essential experience includes fast-paced administration, excellent communication, problem solving, and detail orientation with UK work rights.

Qualifications

• Previous experience in a fast-paced administrative environment.
• Excellent communication and interpersonal skills, including telephone etiquette.
• Problem solving ability to address member issues and operational challenges.
• Strong attention to detail and organisational skills.
• Ability to collaborate effectively with cross-functional teams.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability and rights to travel and work in the UK.

Responsibilities

• Support the administration of weekly lottery draws.
• Process new members, renewals and payments.
• Assist with prize winner cheques and reprints.
• Produce stewardship and campaign letters, process post.
• Handle customer and office calls and respond to queries.
• Support debit and credit card processing and reconciliation.
• Manage data flow of customer, membership and lottery data.
• Prepare information for lottery draws and fulfilment.

Skills

Previous experience in admin

Communication skills

Problem solving

Attention to detail

Cross-functional collaboration

Customer focus

UK right to work

Job description

StarVale Management & Technologies in Galgate, UK, is hiring a Computer Bureau Administrator. The role is full-time, office-based, and focused on processing weekly lottery draws, member records, payments, and customer communications.

You will support card transactions, reconciliations and data integrity in a structured, high-volume environment. Essential experience includes fast-paced administration, excellent communication, problem solving, and detail orientation with UK work rights.