Computer Bureau Administrator

StarVale Management & Technologies Ltd; Ellel; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

25 days annual leave + holidays + your

Birthday off

Employee Assistance Programme

Reward & Recognition program

Job summary

StarVale Management & Technologies Ltd is seeking a Computer Bureau Administrator to support weekly lottery draw administration, member processing, and payments. The role focuses on accuracy, fast-paced data handling, and delivering exceptional service in a UK office environment.

You will manage data flow, prepare information for draws, and generate customer communications while ensuring compliance with Right to Work in the UK.

Qualifications

• Excellent communication and interpersonal skills, including telephone etiquette.
• Strong attention to detail and organisational skills.
• Problem solving ability – resolving member issues and operational challenges.
• Ability to collaborate effectively with cross-functional teams.
• Customer-focused mindset with commitment to delivering exceptional service.

Responsibilities

• Assist with weekly lottery draw administration and member processing.
• Process new memberships, renewals and payments, and support prize cheques and reprints.
• Handle customer queries, letters, and campaign communications.
• Support debit/credit card processing and reconciliation, and maintain data accuracy.

Skills

Communication

Attention to detail

Problem solving

Team collaboration

Customer focus

Organisational skills

Telephone etiquette

Job description

Over the past 30 years, we’ve grown from humble beginnings with a single computer into a diversified, global, technology-enabled lottery and prize draw company (ASX: JIN). Today, Jumbo operates across Australia, the UK, Canada and the US, bringing together technology, creativity and purpose to create premium digital experiences people love.

Based in Galgate, StarVale is dedicated to strengthening the fundraising power of charities, not‑for‑profits, and hospices across the UK. We combine specialist lottery management with a genuine commitment to helping organisations maximise their impact, so more communities receive the support they deserve.

What Will You Be Doing?

As a Computer Bureau Administrator, you will help ensure our lottery operations run smoothly and efficiently. You will support the administration of weekly lottery draws, process new members, renewals and payments, and assist with prize winner cheques and reprints. You will also produce stewardship and campaign letters, process post, handle customer and office calls, respond to lottery member queries, and support debit and credit card processing and reconciliation.

What Will Your Day To Day Look Like?

Much of your day will involve managing the flow of customer, membership and lottery data through our systems. You will receive, prepare and import files, bring together information from different sources and carry out checks to make sure everything is accurate and balanced. You will also prepare information for lottery draws and fulfilment, produce customer communications, transfer completed files and carry out essential system updates. It is a busy, structured and time‑sensitive environment, so you will need to be organised, comfortable working with high volumes of data and have a great eye for detail.

What You Will Be Able to Bring to the Role

Essential

• Previous experience in a fast‑paced administrative environment.
• Excellent communication and interpersonal skills, including telephone etiquette.
• Problem solving ability – effectively addressing member issues and resolving operational challenges.
• Strong attention to detail and organisational skills.
• Ability to collaborate effectively with cross‑functional teams.
• Customer‑focused mindset with a commitment to delivering exceptional service.
• Ability and rights to travel and work in the UK.

Preferred

• Experience working within or with the Charity/non‑profit sector
• Demonstrable experience in administration and/or customer support roles.

Salary Banding: £25,850 per annum.

Our Ways of Working

At StarVale, we pride ourselves on being more than just a workplace - we’re a big, friendly team that thrives on collaboration and shared purpose. You’ll join a vibrant group of colleagues dedicated to making a difference - not just for our clients, but for the community as well. To ensure we provide the best support to our clients, this position is full‑time and based in our office, with a Monday‑to‑Friday working pattern.

Why Join StarVale?

Find Your Freedom - https://bit.ly/Jumbointeractive

At StarVale, our team thrives because we invest in our people. Here’s what you can expect from us;

• An annual regional bonus scheme that rewards your contributions, dependent on company performance.
• 25 days annual leave + public holidays + your birthday off.
• Ability to purchase additional annual leave.
• Access to our Employee Assistance Program, providing counselling and coaching.
• Reward & Recognition programme and length of service benefits.
• Free on‑site parking is available.

Candidates who are offered a position will be required to complete pre‑employment checks through our partner, Checkmate, which will include referencing, Right to Work in the UK and DBS checks. We are, unfortunately, unable to offer sponsorship opportunities.

We are a 2026 Circle Back Initiative Gold Employer – we commit to respond to every applicant.