Lottery Coordinator: Supporter Care & Data

LLOYD'S REGISTER INTERNATIONAL; Sully; Hybrid; GBP 9,900 - 10,000; Part time

Benefits offered by this job

Holiday entitlement 30 days + BH

Pension scheme 5%

Life assurance

Employee assistance program

24/7 online GP

Healthcare Cash Plan

Cycle to work

Tech, mobile phone and will writing

Discounted gym membership

Free secured parking

Job summary

Tŷ Hafan in Sully is seeking a highly organised Lottery Co-ordinator to support the Crackerjackpot weekly draw. You will process payments, keep supporter records accurate and help run the administration and financial steps for each draw.

As the first point of contact for lottery players, you will manage entries, respond to enquiries by phone, email and post, and ensure data quality in our CRM system while complying with regulatory requirements. This is a fixed-term, part-time role.

Qualifications

• Experience in administration, data entry and maintaining records.
• Experience with a CRM system and delivering customer service.
• Comfortable handling numerical information and financial processes.

Responsibilities

• Processing lottery payments and maintaining accurate supporter records.
• Supporting the administration and financial processes required for each weekly draw.
• Managing lottery entries, raffle responses and prize allocations in line with regulatory requirements.
• Maintaining high-quality data within our CRM system.
• Responding to supporter enquiries by phone, email and post, delivering outstanding customer service.
• Ensuring all lottery processes and procedures remain current and support business continuity.

Skills

Organised

Customer service

Data entry

Record keeping

Multi-tasking

Tools

CRM software

Microsoft 365

Job description

Tŷ Hafan in Sully is seeking a highly organised Lottery Co-ordinator to support the Crackerjackpot weekly draw. You will process payments, keep supporter records accurate and help run the administration and financial steps for each draw.

As the first point of contact for lottery players, you will manage entries, respond to enquiries by phone, email and post, and ensure data quality in our CRM system while complying with regulatory requirements. This is a fixed-term, part-time role.