Fundraising Coordinator (Supporter Care Coordinator)

Tŷ Hafan Children's Hospice; Penarth; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

30 days holiday plus Bank Holidays

Group Personal Pension Scheme

Wellbeing support

Unlimited access to online GP

Healthcare Cash Plan

Cycle to work scheme

Technology and mobile schemes

Discounted gym membership

Hybrid working and free parking

Free onsite parking

Job summary

A children's charity in Penarth is seeking a highly motivated Fundraising Coordinator to manage relationships with supporters and community members. The role will require excellent customer service skills and a passion for the charity's mission. You will ensure a positive experience for supporters, supporting various fundraising activities while enjoying benefits like hybrid working, generous holiday entitlement, and wellbeing support.

Qualifications

• Good customer service skills to respond to supporter and public enquiries.
• Genuine passion for Tŷ Hafan’s work.
• Enthusiastic communication about supporting beneficiaries.

Responsibilities

• Be the first point of contact for individual supporters, community groups, and businesses.
• Ensure consistent, positive experience for supporters.
• Support the delivery of stewardship programme and motivational account management.

Skills

Customer service skills

Passion for charity work

Job description

We are seeking a highly motivated and customer focused Fundraising Coordinator (Supporter Care Coordinator) to join our team.

About the role:

The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan. The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters. The post holder will be required to work 3 days in the office and 2 days from home.

About you:

You must have good customer service skills to be able to respond to array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan’s work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.

Our employee benefits:

• Holiday entitlement of 30 days plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts
• Hybrid working and when onsite free secured parking.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre‑employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.