Lottery Coordinator (Fixed Term Contract)

LLOYD'S REGISTER INTERNATIONAL; Sully; Hybrid; GBP 9,900 - 10,000; Part time

Benefits offered by this job

Holiday entitlement 30 days + BH

Pension scheme 5%

Life assurance

Employee assistance program

24/7 online GP

Healthcare Cash Plan

Cycle to work

Tech, mobile phone and will writing

Discounted gym membership

Free secured parking

Job summary

Tŷ Hafan in Sully is seeking a highly organised Lottery Co-ordinator to support the Crackerjackpot weekly draw. You will process payments, keep supporter records accurate and help run the administration and financial steps for each draw.

As the first point of contact for lottery players, you will manage entries, respond to enquiries by phone, email and post, and ensure data quality in our CRM system while complying with regulatory requirements. This is a fixed-term, part-time role.

Qualifications

• Experience in administration, data entry and maintaining records.
• Experience with a CRM system and delivering customer service.
• Comfortable handling numerical information and financial processes.

Responsibilities

• Processing lottery payments and maintaining accurate supporter records.
• Supporting the administration and financial processes required for each weekly draw.
• Managing lottery entries, raffle responses and prize allocations in line with regulatory requirements.
• Maintaining high-quality data within our CRM system.
• Responding to supporter enquiries by phone, email and post, delivering outstanding customer service.
• Ensuring all lottery processes and procedures remain current and support business continuity.

Skills

Organised

Customer service

Data entry

Record keeping

Multi-tasking

Tools

CRM software

Microsoft 365

Job description

Vacancy type

Paid Vacancy

Function

Crackerjackpot

Location

Head Office - Sully

Salary

£9,914 - £10.200 per annum (FTE £24,785 - £25,499 per annum), depending on experience

Contract type

Fixed term

Contract length

Fixed Term Contract for 6 months

Contract hours

Full time

Weekly hours

15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, with 6 hours to be worked on a Fridays.

Closing Date

21/09/2026

Ref No

1111

We're looking for a highly organised and customer-focused Lottery Co-ordinator to help deliver our successful Crackerjackpot Lottery. This is an exciting opportunity for someone who enjoys combining administration, data accuracy and supporter care in a role that makes a genuine difference.

About the role:

As the first point of contact for many of our lottery players, you'll play a vital role in creating exceptional supporter experiences while ensuring the smooth and compliant operation of our weekly lottery draw.

• Processing lottery payments and maintaining accurate supporter records.
• Supporting the administration and financial processes required for each weekly draw.
• Managing lottery entries, raffle responses and prize allocations in line with regulatory requirements.
• Maintaining high-quality data within our CRM system.
• Responding to supporter enquiries by phone, email and post, delivering outstanding customer service.
• Ensuring all lottery processes and procedures remain current and support business continuity.

This is a fixed-term, part-time role working 15 hours per week. The working pattern can be agreed across 2 or 3 days between Wednesday and Friday, subject to business need. However, a minimum of 6 hours must be worked on a Friday as part of the weekly working pattern.

The successful candidate will be required to work on-site at Tŷ Hafan.

About you:

We're looking for someone who is:

• Organised, methodical and highly accurate.
• A team player who is approachable and personable.
• Passionate about delivering excellent service.
• Comfortable handling numerical information and financial processes.
• Confident using Microsoft 365 and learning new systems.
• Experienced in administration, data entry and record keeping.
• Skilled at managing multiple priorities while maintaining attention to detail.
• Experience working with a CRM system and delivering excellent customer service is essential.

Our employee benefits:

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts
• Free secured parking.

This role is based at our Head Office in Sully, with hybrid working available. The successful candidate will be expected to work on site for a minimum of three days each week.

Ty Hafan’s ambitionis that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision:

A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose:

No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.

Our Values:

At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Tips for candidates

– all applications and interviews will be assessed using the person specification included within the job description.

Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, satisfactory references and pre-employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Closing Date:21st September 2026

Interview Date: 1st October 2026

Please note: we may close the vacancy earlier should sufficient applications be received.

We are not seeking agency support for this role.

For any queries regarding the role, please email [e-mail]