Caseworker- Hate Crime

Victim Support; Cardiff; Hybrid; GBP 17,000 - 28,000; Part time

Benefits offered by this job

Flexible Working Options (hybrid)

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support Wales is seeking a part-time Caseworker (22.5 hours per week) in the Wales Hate Crime team. You will provide tailored one-to-one support to victims, helping them navigate the criminal justice system and access additional services.

You will build networks with partner agencies to improve services, while collaborating with staff and volunteers to meet diverse needs. The role is based in Wales with hybrid working options.

Qualifications

• Experience working with safeguarding issues and relevant legislation.
• Experience in statutory, voluntary, community, or customer service environments dealing with the public.
• Ability to manage a demanding workload and meet deadlines.

Responsibilities

• Directly support hate crime victims and ensure tailored one-to-one support.
• Assist victims through the criminal justice journey and access additional support services.
• Develop networks of partner agencies to improve services for victims.

Skills

Communication

Networking

Safeguarding

Workload management

Telephone IT skills

Teamwork & independence

Tools

Database

Job description

We have an exciting opportunity for a Caseworker to join the Wales Hate Crime team, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

Area of Business

Operations

Number of Vacancies

1

Location or Function

Wales

Full time/Part time

Part time

Hours per week

22.5

Work schedule

Hours to be discussed at interview

Basic Salary

• 16,551.20 per annum (FTE • 27,752.00 per annum)

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31/03/2027

Police vetting required?

No

Closing Date

16/09/2026

Ref No

6917

Documents

• Caseworker Hate Crime JD- Wales.pdf
  (PDF, 214.09kb)

What we offer:

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based in St Melons, Cardiff with hybrid working available. As a Hate Crime Caseworker you will:

• Directly support victims affected by hate crime & ensure the provision of tailored one-to-one support
• Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
• Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
• Work alongside a team of staff and volunteers to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims

You will need:

• Good communication & networking skills
• Be able to build customer value
• Previous experience of working within a statutory, voluntary, community, or customer service environment dealing with members of the public
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
• The ability to manage a demanding workload and to meet a range of conflicting deadlines
• Strong telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.