Loss Adjuster

Aviva; Crawley; Remote; GBP 40,000 - 60,000; Full time

Job summary

Aviva offers an exciting opportunity for a passionate Loss Adjuster to handle large property claims while enjoying flexible working arrangements. In this home-based role, you will visit customers in Hampshire and Sussex, providing cost-effective and customer-focused claims management. A driving license is essential, and a supportive company culture embraces diversity and provides competitive salary and benefits.

Benefits

Company car

Performance-based bonuses

Generous pension scheme

29 days holiday plus bank holidays

Discounts on Aviva products

Free Aviva shares annually

Paid volunteering days

Access to wellbeing support

Qualifications

• Experience with high-value claims over £50,000; ideally around £100,000.
• Strong understanding of insurance principles and managing claims.
• Proven track record of customer satisfaction.

Responsibilities

• Provide a customer-focused service by managing property claims from start to finish.
• Ensure claims are within financial authority limits.
• Flexible working hours with required travel across Hampshire and Sussex.

Skills

Insurance principles

Subrogation

ABI report writing

Building practices

Customer satisfaction

Education

Cert CII or CILA

Dip CII

Job description

Are you looking to elevate your career while having more time to connect with your customers? Aviva is offering an exciting opportunity for a dedicated Loss Adjuster to join our team. In this role, you'll handle large property claims and enjoy the benefits of working directly with a leading insurer.

Here at Aviva, we are currently seeking a Loss Adjuster for a home-based position, visiting customers in Hampshire and Sussex. To be considered, you must have a full UK driving license and reside in this region, as customer visits are an integral part of the role.

About the job:

You will be responsible for providing a customer-focused and cost-effective service by handling property claims from instruction to completion, ensuring all claims are managed within financial authority limits. The role is based from home and involves reasonable travel across the UK. We offer flexible working hours, including evenings and weekends, to provide the best service. A company car will be provided for travel.

Skills and experience we're looking for:

• Experience with high-value claims, ideally around £100,000, but experience over £50,000 is also considered.
• Minimum qualification of Cert CII or CILA; Dip CII is a plus but not mandatory.
• Strong understanding of insurance principles, subrogation, underwriting practices, and ABI report writing.
• Knowledge of building practices and regulations related to property reinstatements and tendering processes.
• Proven track record of managing claims from start to finish with a focus on customer satisfaction.

We are looking for someone passionate about making a difference. If this sounds like you, we would love to hear from you! Apply now to join our supportive and dynamic team at Aviva.

What you'll get:

• Competitive salary based on experience plus excellent benefits, including a company car.
• Performance-based bonus opportunities.
• Generous pension scheme with up to 14% contribution from Aviva.
• 29 days holiday plus bank holidays; options to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares annually via our Matching Share Plan.
• Supportive policies including parental and carers leave.
• Flexible benefits, including cycle-to-work schemes and sustainability options.
• Paid volunteering days and access to wellbeing support and tools.

Learn more and calculate your potential total reward on our website.

Aviva is for everyone:

We embrace diversity and welcome applications from all backgrounds and experiences. Even if you don't meet every requirement, we encourage you to apply. We also support flexible working arrangements, including part-time and job-sharing options.

Our work locations, hours, and patterns are flexible to suit our customers, business needs, and your personal circumstances. Most employees spend around 50% of their time in the office, combining flexibility with team collaboration.

To find out more about working at Aviva, visit our website.