General Property- Commercial & Domestic Loss Adjuster

Crawford & Company; London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a General Property- Commercial & Domestic Loss Adjuster. This role involves managing property claims, ensuring client satisfaction, and requires strong negotiation and relationship management skills. The position is home-based with travel across regions, offering a dynamic work environment. Ideal candidates will have experience in claims handling and possess relevant qualifications such as ACII or CILA.

Qualifications

• Previous Loss Adjusting or complex high value Claims Handling experience is essential.
• Candidates with commitment to achieve personal qualifications are welcome.

Responsibilities

• Support clients in handling and settling property claims up to £100k.
• Manage client relationships and deliver on SLA's and KPI’s.

Skills

Negotiation

Attention to Detail

Client Relationship Management

Flexibility in Travelling

IT Skills

Education

ACII

CILA

Tools

Scoping Software

Hand Held Device

Job description

General Property- Commercial & Domestic Loss Adjuster

Join to apply for the General Property- Commercial & Domestic Loss Adjuster role at Crawford & Company

General Property- Commercial & Domestic Loss Adjuster

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Join to apply for the General Property- Commercial & Domestic Loss Adjuster role at Crawford & Company

Job Description

Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Job Description

Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the policy holder, appreciate each situation differently by investigating each claims with tact and a calm manner, establishing the facts, policy details and work towards a resolution.

Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities

You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required.

You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

Qualifications

We’re looking for talent: Experienced Adjusters who enjoy providing solutions. Previous Loss Adjusting or complex high value Claims Handling experience is essential for this role. Additionally, we’d like you to have/be:

• ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications
• Extensive knowledge and understanding of FCA procedures and TCF initiatives
• Extensive knowledge of the insurance market
• Extensive technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Proven proficient working knowledge of scoping software and hand held device use.
• Good negotiation skills – for arranging appointments when required, alternative accommodation and explaining information when there is pushback on settlement
• To understand what matter to the customer and to put this first – putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Flexibility in travelling
• Full UK driving licence

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Insurance

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