London Retail Security Operations Lead

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Life assurance

Health cover

Pension

Company sick pay

Job summary

Mitie is seeking a Retail Security Operations Manager in London to lead a field-based security team and ensure excellent service delivery. The role focuses on coaching, performance management, and upholding Mitie policies across the store portfolio.

Salary discussed based on experience; benefits include life assurance, health cover, pension, and company sick pay. You will drive recruitment, training, and career development while maintaining strong client relationships.

Qualifications

• Frontline Door Supervision Licence or equivalent required.
• CCTV Licence would be beneficial.
• Level 3 apprenticeship in management development and progression toward Level 5.

Responsibilities

• Oversee security performance across a region by leading a team of Security, Elite and Tactical officers.
• Maintain and review Assignment Instructions and Risk Assessments.
• Advertise vacancies with agencies and manage recruitment to meet KPI coverage.
• Provide training, guidance and performance support to the officer team.

Skills

Team leadership

Customer service

Communication

Driving licence

IT literacy

Education

Level 3 apprenticeship in management development

Tools

Frontline Door Supervision Licence

CCTV Licence

Job description

Mitie is seeking a Retail Security Operations Manager in London to lead a field-based security team and ensure excellent service delivery. The role focuses on coaching, performance management, and upholding Mitie policies across the store portfolio.

Salary discussed based on experience; benefits include life assurance, health cover, pension, and company sick pay. You will drive recruitment, training, and career development while maintaining strong client relationships.