Retail Security Operations Manager

Mitie Group plc.; Camden Town; On-site; GBP 48,000 - 62,000; Full time

Benefits offered by this job

Life assurance

Health cover

Pension

Company sick pay

Job summary

Mitie Group plc. in London is seeking a Retail Security Operations Manager to lead a regional security team and drive service excellence. You will coach staff, manage performance, and ensure compliance with Mitie policies while maintaining strong client relations and professional standards.

The role requires a focus on training, recruitment, and risk management, with driving licence and security licences as stated prerequisites. The package includes competitive benefits and growth opportunities.

Qualifications

• Coaching staff to improve performance and delivery.
• Experience leading frontline retail security teams.
• Strong communication with clients and internal teams.

Responsibilities

• Oversee security performance in a region and lead a team of officers.
• Maintain and review Assignment Instructions and Risk Assessments.
• Advertise vacancies and manage recruitment to meet coverage KPIs.
• Provide training, advice, and support to officers, including appraisals.
• Demonstrate excellent organisational and time management.
• Build strong client relationships with a professional approach.
• Ensure strong verbal and written communication.
• Work independently or as part of a team.
• Hold a full UK Driving Licence.
• Frontline Door Supervision licence essential; CCTV licence beneficial.

Skills

Coaching

Performance management

Leadership

Customer service

Communication skills

Team leadership

IT literacy

Time management

Security license

Driving licence

Education

Level 3 apprenticeship in management

Job description

Mitie is offering an excellent opportunity for a Retail Security Operations Manager in London. The salary will be discussed based on experience. The role comes with attractive company benefits such as life assurance, health cover, pension, and company sick pay.

Job Overview

The Retail Security Operations Manager is responsible for ensuring the assigned area meets or exceeds budget and service delivery requirements. This is achieved by ensuring all store portfolio officers fully understand and comply with Mitie policies. The role demands effective coaching and performance management skills to build and lead an industry-leading retail security team for our client.

Main Duties

• Efficiently oversee the security performance within a specified region by building, leading, retaining, and supporting the development of a team of Security, Elite, and Tactical officers. These officers should exemplify through their work that Mitie stands out as a distinctive provider of security services.
• Maintain and review both Assignment Instructions and Risk Assessments.
• Ensure all vacancies are advertised with appropriate agencies and maintain establishment to meet coverage KPIs specified by the customer through effective management of recruitment and succession planning.
• Provide adequate and appropriate training, advice, and support to make the officer team successful. This includes ensuring knowledge and use of key systems and tools, awareness of policies, conducting regular appraisals, providing open feedback on progress and career development, and applying performance management and support for our colleagues develop in their roles.
• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service and client-focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a 'can do' approach.
• Flexible and adaptable.
• Literate, numerate, and IT skills to a medium level user.
• Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
• Expected to hold a level 3 apprenticeship in management development and work towards level 5.
• A full UK Driving Licence is required.