Operations Manager

Mitie Group plc.; Greater London; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Life assurance

Health cover

Pension

Company sick pay

Résumé du poste

Mitie is seeking a Retail Security Operations Manager in London to lead a team of security professionals across a defined region. The role emphasizes budget adherence, service delivery, and coaching to sustain an industry-leading team for our client.

The position requires strong organisational and communication skills, a professional client-facing approach, and the ability to work both independently and as part of a team. A driving licence is essential.

Qualifications

• Must have frontline door supervision or security guarding license (CCTV licence beneficial).
• Level 3 management apprenticeship and progression to Level 5.
• Full UK Driving Licence required.
• Strong organisational and communication skills.
• Customer-focused with professional appearance.

Responsabilités

• Oversee security performance within a region, leading Security, Elite, and Tactical officers.
• Maintain and review Assignment Instructions and Risk Assessments.
• Advertise vacancies and manage recruitment to meet coverage KPIs.
• Provide training, guidance, and support to the officer team.

Connaissances

Organisational skills

Time management

Customer service

Verbal communication

Written communication

Teamwork

Drive and resilience

Attention to detail

IT literacy

Door supervision license

CCTV awareness

UK driving licence

Formation

Level 3 apprenticeship in management development

Plans to achieve Level 5

Description du poste

Retail Security Operations Manager - London

Position Overview

Mitie is offering an excellent opportunity for a Retail Security Operations Manager in London. The salary will be discussed based on experience. The role comes with attractive company benefits such as life assurance, health cover, pension, and company sick pay.

Job Overview

The Retail Security Operations Manager is responsible for ensuring the assigned area meets or exceeds budget and service delivery requirements. This is achieved by ensuring all store portfolio officers fully understand and comply with Mitie policies. The role demands effective coaching and performance management skills to build and lead an industry-leading retail security team for our client.

Main Duties

• Efficiently oversee the security performance within a specified region by building, leading, retaining, and supporting the development of a team of Security, Elite, and Tactical officers. These officers should exemplify through their work that Mitie stands out as a distinctive provider of security services.
• Maintain and review both Assignment Instructions and Risk Assessments.
• Ensure all vacancies are advertised with appropriate agencies and maintain establishment to meet coverage KPIs specified by the customer through effective management of recruitment and succession planning.
• Provide adequate and appropriate training, advice, and support to make the officer team successful. This includes ensuring knowledge and use of key systems and tools, awareness of policies, conducting regular appraisals, providing open feedback on progress and career development, and applying performance management and support for our colleagues develop in their roles.

What We Are Looking For

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service and client-focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a 'can do' approach.
• Flexible and adaptable.
• Literate, numerate, and IT skills to a medium level user.
• Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
• Expected to hold a level 3 apprenticeship in management development and work towards level 5.
• A full UK Driving Licence is required.