London Regional Customer Service Lead

Sanctuary; Greater London; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave plus public holidays

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Job summary

Sanctuary is recruiting a Regional Customer Services Manager for a 12-month opportunity in London, focusing on Tower Hamlets and Hackney. This role involves managing complex enquiries and stakeholder escalations, ensuring a customer-focused service.

With responsibilities including communication with customers and overseeing enquiries, the right candidate will have significant experience in similar roles and a strong understanding of the regional political landscape. A comprehensive employment package is offered, including generous annual leave and supportive wellbeing resources.

Qualifications

• Recent experience in a similar role.
• Significant experience of handling complaints.
• Proven experience of prioritising workloads and ability to deliver against deadlines.

Responsibilities

• Deliver a responsive and customer-focused service.
• Take ownership and accountability for communication with customers.
• Oversee high quality responses to enquiries.
• Support operational teams in building effective relationships.

Skills

Handling complaints

Prioritising workloads

Verbal and written communication

Analysing and diagnosing problems

Knowledge of political landscape

Job description

Sanctuary is recruiting a Regional Customer Services Manager for a 12-month opportunity in London, focusing on Tower Hamlets and Hackney. This role involves managing complex enquiries and stakeholder escalations, ensuring a customer-focused service.

With responsibilities including communication with customers and overseeing enquiries, the right candidate will have significant experience in similar roles and a strong understanding of the regional political landscape. A comprehensive employment package is offered, including generous annual leave and supportive wellbeing resources.