Product Support | AI-First SaaS (London Placement)

Box; Greater London; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension

Private medical & dental

25 days holiday + birthday off

Lunch program & snacks

London office

Job summary

Box is seeking a Product Support Placement Student in London to troubleshoot complex technical issues for enterprise customers and work with Product, Engineering, and Marketing teams to drive improvements. You will partner with global colleagues, analyze usage trends, and deliver efficient resolutions in a fast-paced, AI-driven SaaS environment.

You will join Box's EMEA HQ in London, enjoying hands-on experience with web, desktop, and AI-powered applications while developing data-driven problem

Qualifications

• Education: Computer Science, Engineering, Information Systems, STEM or related and currently enrolled as an undergraduate student on a recognized university placement/sandwich course returning to complete your final year of study in Autumn 2029.

Responsibilities

• Act as a user advocate and trusted consultant for Box's full suite of web and desktop applications and enterprise services.
• Troubleshoot and resolve complex technical issues for strategic enterprise customers via email and zoom.
• Perform quantitative and qualitative data segmentation and aggregation to uncover user trends and drive operational efficiencies.
• Partner cross-functionally with Product, Engineering, and Marketing teams to voice customer needs and influence product enhancements.
• Collaborate daily with multidisciplinary support and engineering teammates across EMEA and the United States.
• Lead and assist on technical projects from inception to completion, utilizing both relational and analytical problem-solving skills.
• Champion the Box core value to "Blow Our Customers' Minds" by delivering thoughtful, high-impact customer resolutions.
• Embrace the Box mindset to "Take risks. Fail fast" by testing innovative solutions, learning quickly from setbacks, and refining support workflows.

Skills

Analytical mindset

Communication skills

Problem solving

Technical curiosity

Education

Computer Science / Engineering / Information Systems

Job description

Box is seeking a Product Support Placement Student in London to troubleshoot complex technical issues for enterprise customers and work with Product, Engineering, and Marketing teams to drive improvements. You will partner with global colleagues, analyze usage trends, and deliver efficient resolutions in a fast-paced, AI-driven SaaS environment.

You will join Box's EMEA HQ in London, enjoying hands-on experience with web, desktop, and AI-powered applications while developing data-driven problem