Customer Support Engineer – AI-Enabled SaaS (UK/Europe)

Praxis, Inc.; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

Phaselaw is seeking a Customer Support Engineer to support our growing customer base in the UK and Europe. You’ll report directly to our CTO and work with the team to ensure customers get the most out of our product. This is a high-ownership, high-impact role where you’ll help shape how we support customers going forward.

You’ll touch every part of the customer lifecycle, with opportunities to grow in both customer-facing and technical directions within a fast-moving startup.

Qualifications

• Proven interest in learning and teaching.
• Excellent written and spoken communication.
• Coding knowledge and interest in growing skills.
• Bias for action and ownership in delivery.
• Ability to juggle multiple priorities.

Responsibilities

• Be the first line of defense for customer tickets and questions.
• Build scalable, AI-enabled systems for customer support.
• Channel customer feedback to our product development team.
• Create educational resources for customers.
• Assist with bug fixing and QA.

Skills

Communication skills

Coding skills

Ownership

Multitasking

Learning mindset

Job description

Phaselaw is seeking a Customer Support Engineer to support our growing customer base in the UK and Europe. You’ll report directly to our CTO and work with the team to ensure customers get the most out of our product. This is a high-ownership, high-impact role where you’ll help shape how we support customers going forward.

You’ll touch every part of the customer lifecycle, with opportunities to grow in both customer-facing and technical directions within a fast-moving startup.