EMEA Customer Support Specialist for AI Finance

Rogo; Greater London; On-site; GBP 38,000 - 54,000; Full time

Job summary

Rogo in London seeks its first Customer Support Specialist, EMEA, to deliver exceptional client support via chat and email. You will work on the front lines with existing clients, helping resolve issues and feeding feedback for product improvements as the company scales.

Ideal candidates have 1+ year in B2B SaaS support, strong communication, and an eagerness to shape a growing support function in a fast-paced AI-driven finance context.

Qualifications

• 1+ years of experience in customer support or user operations.
• Ambitious early hire with opportunity to help build a future team.
• Strong organizational and prioritization skills in high-volume queues.
• Excellent verbal and written communication with attention to detail.
• Interest in AI, finance, and staying up-to-date with market trends.
• Analytical mindset with experience using data to inform decisions.

Responsibilities

• Handle customer queries in chat and email, ensuring timely resolution.
• Diagnose root causes and provide clear workarounds.
• Identify process improvements and automation to scale support.
• Collaborate with Customer Support Managers to scale operations.
• Coordinate with Product, Engineering, Sales and Post-Sales to keep stakeholders informed.

Skills

Customer support

Communication

Analytical mindset

Data-driven decisions

Job description

Rogo in London seeks its first Customer Support Specialist, EMEA, to deliver exceptional client support via chat and email. You will work on the front lines with existing clients, helping resolve issues and feeding feedback for product improvements as the company scales.

Ideal candidates have 1+ year in B2B SaaS support, strong communication, and an eagerness to shape a growing support function in a fast-paced AI-driven finance context.