Customer Support/Engineer

Searchability; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Searchability in London is seeking a Customer Support Engineer to join our hybrid London team. You will onboard customers, run product demos and provide ongoing technical support for our AI-powered platform used by healthcare professionals worldwide.

Ideal candidates will have strong troubleshooting and communication skills, with a knack for explaining technical issues simply. The role offers 2–3 days in the office and potential equity as the company scales.

Qualifications

• Previous experience in a technical/customer support role within a technology company.
• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving ability.
• Ability to explain technical issues in simple terms.
• Ability to learn new software and technology quickly.

Responsibilities

• Onboarding new customers and leading product demos.
• Providing ongoing customer and technical support.
• Troubleshooting platform, configuration and technical issues.
• Managing support tickets, bugs and customer requests.
• Working closely with the Product Development team.
• Keeping customers updated throughout the resolution process.
• Identifying recurring issues and suggesting product improvements.

Skills

Excellent communication

Customer service

Troubleshooting

Problem-solving

Explain tech issues clearly

Startup adaptability

Job description

Customer Support Engineer – AI Tech

Oxford Circus, London – Hybrid
£30,000–£35,000 DOE
2–3 days per week with the team
Fast-growing AI startup | Potential equity

We’re working with an exciting, fast-growing AI technology company that is looking for a Customer Support Engineer to join its London team.

Their platform is already used by 1,500+ healthcare professionals globally, with customers across the UK, Europe, Australia and New Zealand.

This is a brilliant opportunity for someone who loves the combination of technology, problem-solving and working directly with customers.

What you’ll be doing:

• Onboarding new customers and leading product demos
• Providing ongoing customer and technical support
• Troubleshooting platform, configuration and technical issues
• Managing support tickets, bugs and customer requests
• Working closely with the Product Development team
• Keeping customers updated throughout the resolution process
• Identifying recurring issues and suggesting product improvements

What we’re looking for:

• Previous experience in a technical/customer support role within a technology company
• Excellent communication and customer service skills
• Strong troubleshooting and problem-solving ability
• Confidence explaining technical issues in a simple way
• Ability to pick up new software and technology quickly
• Someone who will thrive in a fast-paced startup environment

Experience with AI or prompt generation would be a bonus, but it isn’t essential.

You’ll be joining an ambitious company at a pivotal stage of growth, with the opportunity to develop alongside the business and potentially receive equity.