Rising Developer Support Engineer – SaaS & API

EngineersOfAI; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

EngineersOfAI is seeking a Developer Support Engineer in Greater London. You will assist technical users in implementing our products, helping them overcome challenges from development to deployment.

The ideal candidate has 2+ years of experience in technical customer support, a solid understanding of web development and REST APIs, along with excellent English communication skills. Join us to help deliver world-class customer experiences!

Qualifications

• 2+ years of experience in technical customer support, supporting SaaS enterprise software.
• Ability to explain complex technical concepts to a broad audience.
• Excellent spoken and written English skills.

Responsibilities

• Handle technical requests via web and email support channels.
• Conduct professional conversations with customers to troubleshoot issues.
• Submit bug reports to the Engineering team.

Skills

Problem-solving

Technical support experience

Web development

REST APIs

Database management

Spoken and written English

Tools

JavaScript

Java

PHP

Swift

Ruby

Python

Job description

EngineersOfAI is seeking a Developer Support Engineer in Greater London. You will assist technical users in implementing our products, helping them overcome challenges from development to deployment.

The ideal candidate has 2+ years of experience in technical customer support, a solid understanding of web development and REST APIs, along with excellent English communication skills. Join us to help deliver world-class customer experiences!