London Market Credit Controller

AXA UK; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking a Credit Controller to join their finance team in Bristol. This role involves managing debt collections, working closely with clients and partners, and using legal accounting systems to maintain accurate ledgers. The ideal candidate has experience in the London Market and strong communication skills, thriving in a dynamic collections environment.

Qualifications

• Experience in credit control roles with own ledger management.
• Advantageous skills include knowledge of legal accounting systems.
• Proven record in debt collection and achieving cash targets.

Responsibilities

• Manage external/internal communication regarding firm debts.
• Liaise with clients, partners, and other teams in the finance department.
• Follow collection procedures and ensure targets are met.

Skills

Experience of London Market

Insurance knowledge

Excellent communication skills

Good level of numeracy

Attention to detail

Flexibility

IT literacy

Creative problem-solving

Job description

London Market Credit Controller

Department: Business Services - Finance

Employment Type: Fixed Term Contract

Location: Bristol

Reporting To: Mary Abbasi

Description

Experience of London Market, Lloyds of London, Reinsurance or Insurance would be highly advantageous.

Key Responsibilities

The Credit Controller will undertake the following key responsibilities;

• High volume external/internal phone calls/emails chasing the firm's debt.
• Regular contact with Partners, Clients and fee-earners about their debt.
• Dealing with queries in-line with the ISO27001 requirements (internal & external).
• Use 3E software to manage a ledger logging notes queries and diary entries.
• Frequent liaison with other teams within the Finance department.
• Monthly and ad-hoc meetings with management to discuss progress, escalations and problematic issues.
• Occasional travel to other offices and some client visits.
• Follow the firms' collection procedure.
• Excel- pivot tables and V-lookups
• Seek collections which ensure cash collection targets are met.
• Confident in own ability and able to look for a resolution prior to escalating.
• Handle confidential information in line with the firms' data security protocols.
• Collating missing data relevant to the payment of our bills – including cleansing existing data
• Liaising with accounts to provide and receive information to ensure data accuracy
• Take responsibility for monthly management information, provided both internally and externally
• Regular contact with the Sales Ledger Dept to ensure allocations are found promptly and accurately.
• Attention to detail, able to write concise and detailed emails

Skills, Knowledge and Expertise

The candidate will be able to demonstrate the following key skills and attributes;

• Experience of London Market or Lloyds of London
• Insurance/reinsurance knowledge & collections experience - advantageous
• Previous Legal or Professional Services experience - advantageous not essential.
• Experience of 3E or similar legal accounting systems would be an advantageous not essential.
• A tenacious personality able to handle difficult phone calls and meetings.
• Lateral thinker with the ability to generate creative solutions to complex problems
• Excellent communication skills.
• Ability to manage high work-loads.
• A team player but able to use own initiative.
• IT literate with ability to pick up new systems quickly.
• Flexible with a positive 'can do' attitude.
• Good level of numeracy, spelling and grammar.
• Proven track record in reducing debtor days in a busy collections environment

This is a role in the credit control team that would suit an experienced credit controller who manages their own ledger and thrives in a busy collections environment.