Credit Controller - London Market

DAC Beachcroft LLP; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

DAC Beachcroft LLP is seeking a Credit Controller based in Bristol to join their Finance team. This role involves managing high volumes of debt collection, liaising with clients and partners, and using 3E software for ledger management. The ideal candidate will have experience in the London Market or insurance sector, with excellent communication and analytical skills. A flexible, positive attitude is required to thrive in this busy collections environment.

Qualifications

• Experience in Credit Control and managing a ledger is essential.
• Knowledge of London Market or Lloyds of London is highly advantageous.
• Ability to handle collections in a busy environment.

Responsibilities

• Chase debts via phone and email with high volume interactions.
• Liaise with partners and clients regarding debt resolution.
• Ensure compliance with data security protocols while managing sensitive information.

Skills

Communication

Negotiation

Attention to detail

Numeracy

Problem Solving

Team Player

Tools

3E software

Job description

Credit Controller - London Market

Department: Business Services - Finance

Employment Type: Fixed Term Contract

Location: Bristol

Reporting To: Mary Abbasi

Description

Experience of London Market, Lloyds of London, Reinsurance or Insurance would be highly advantageous.

Key Responsibilities

The Credit Controller will undertake the following key responsibilities;

• High volume external/internal phone calls/emails chasing the firm's debt.
• Regular contact with Partners, Clients and fee-earners about their debt.
• Dealing with queries in-line with the ISO27001 requirements (internal & external).
• Use 3E software to manage a ledger logging notes queries and diary entries.
• Frequent liaison with other teams within the Finance department.
• Monthly and ad-hoc meetings with management to discuss progress, escalations and problematic issues.
• Occasional travel to other offices and some client visits.
• Follow the firms' collection procedure.
• Excel- pivot tables and V-lookups
• Seek collections which ensure cash collection targets are met.
• Confident in own ability and able to look for a resolution prior to escalating.
• Handle confidential information in line with the firms' data security protocols.
• Collating missing data relevant to the payment of our bills – including cleansing existing data
• Liaising with accounts to provide and receive information to ensure data accuracy
• Take responsibility for monthly management information, provided both internally and externally
• Regular contact with the Sales Ledger Dept to ensure allocations are found promptly and accurately.
• Attention to detail, able to write concise and detailed emails

Skills, Knowledge and Expertise

The candidate will be able to demonstrate the following key skills and attributes;

• Experience of London Market or Lloyds of London
• Insurance/reinsurance knowledge & collections experience - advantageous
• Previous Legal or Professional Services experience - advantageous not essential.
• Experience of 3E or similar legal accounting systems would be an advantageous not essential.
• A tenacious personality able to handle difficult phone calls and meetings.
• Lateral thinker with the ability to generate creative solutions to complex problems
• Excellent communication skills.
• Ability to manage high work-loads.
• A team player but able to use own initiative.
• IT literate with ability to pick up new systems quickly.
• Flexible with a positive 'can do' attitude.
• Good level of numeracy, spelling and grammar.
• Proven track record in reducing debtor days in a busy collections environment

This is a role in the credit control team that would suit an experienced credit controller who manages their own ledger and thrives in a busy collections environment.