London Market Claims Specialist

DCV Technologies Limited; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm is seeking an experienced London Market Claims Specialist for a contract role focused on claims transformation. The ideal candidate will possess strong expertise in London Market and Lloyd's claims, particularly with Guidewire ClaimCenter and ECF processes. This position involves acting as a Subject Matter Expert to ensure compliance with market regulations and leading stakeholder engagement. The role offers a chance to implement process improvements within a high-profile transformation programme.

Qualifications

• Strong London Market / Lloyd's claims experience.
• Proven expertise in Guidewire ClaimCenter.
• Hands-on experience with ECF and Write-Back.
• Claims transformation or implementation background.
• Strong stakeholder management and communication skills.

Responsibilities

• Act as SME for London Market and Lloyd's claims, including ECF and Write-Back.
• Support Guidewire ClaimCenter configuration, workflows and integrations.
• Work closely with business and technical teams to analyse and document claims requirements.
• Ensure compliance with Lloyd's standards and UK market regulations.
• Provide guidance on claims triage, settlement and reporting for complex and high-value claims.
• Lead workshops, training sessions and stakeholder engagement activities.
• Identify and deliver claims process improvements and best practice.

Skills

London Market claims experience

Guidewire ClaimCenter expertise

Stakeholder management

Communication skills

Tools

Jira

Job description

We are recruiting an experienced London Market Claims Specialist to support a high-profile insurance transformation programme. This is a contract role focused on London Market / Lloyd's claims, working on complex claims processes and system implementations. This role requires deep, hands-on experience across the end-to-end claims lifecycle, acting as a Subject Matter Expert (SME) for London Market claims operations.

Key Responsibilities

• Act as SME for London Market and Lloyd's claims, including ECF and Write-Back.
• Support Guidewire ClaimCenter configuration, workflows and integrations.
• Work closely with business and technical teams to analyse and document claims requirements.
• Ensure compliance with Lloyd's standards and UK market regulations.
• Provide guidance on claims triage, settlement and reporting for complex and high-value claims.
• Lead workshops, training sessions and stakeholder engagement activities.
• Identify and deliver claims process improvements and best practice.

Qualifications

• Strong London Market / Lloyd's claims experience.
• Proven expertise in Guidewire ClaimCenter.
• Hands-on experience with ECF and Write-Back.
• Claims transformation or implementation background.
• Strong stakeholder management and communication skills.

Desirable

• Claims Business Analyst or Claims Consultant background.
• Experience working in Agile environments (e.g. Jira).
• Previous large-scale claims transformation programmes.

This role is ideal for a senior claims SME or consultant seeking a delivery-focused contract within the London Market.