London IT Support Engineer — 1st/2nd Line & AI Tools

Roman Health Pharmacy LLC; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Holiday allowance

Professional development budget

Pension plan

Enhanced family leave

Nursery scheme

Gym membership

Mental health platform

HQ location near Holborn

Pet-friendly office

Job summary

PPRO’s London-based Digital Workplace team enables every employee to do their best work, delivering a secure IT experience. You’ll be the primary IT ambassador onsite, resolving login issues and optimizing connectivity for high-stakes collaboration.

You’ll own end-to-end 1st and 2nd line support locally and collaborate with global hubs in Munich, Berlin and São Paulo to drive consistent standards and a supportive culture across all locations.

Qualifications

• Proven track record in IT support, with equivalent practical experience or a relevant degree.
• 3+ years of experience resolving complex technical issues in dynamic environments.
• Ability to work onsite in our London office 5 days a week (UK-based with right to work).
• Strong communication skills in English, both written and spoken.
• Solid background supporting enterprise macOS and Windows operating systems.
• Familiarity with enterprise platforms such as Okta, Google Workspace, Intune, Jira, or Workspace ONE.

Responsibilities

• Deliver exceptional 1st and 2nd line IT support to empower our London team, while collaborating on global support initiatives
• Provide white-glove IT support services to executive team members, ensuring rapid resolution and seamless experience for critical business operations
• Administer access management via Okta and terraform to ensure secure, seamless employee onboarding and daily operations
• Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and performing optimally
• Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows
• Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings
• Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration
• Author and refine knowledge base documentation, encouraging self-service problem solving across the organization
• Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management

Skills

3+ years IT support experience

Onsite London office

Okta

Google Workspace

Intune

Jira

Workspace ONE

Education

Equivalent practical experience or relevant degree

Tools

macOS

Windows

Job description

PPRO’s London-based Digital Workplace team enables every employee to do their best work, delivering a secure IT experience. You’ll be the primary IT ambassador onsite, resolving login issues and optimizing connectivity for high-stakes collaboration.

You’ll own end-to-end 1st and 2nd line support locally and collaborate with global hubs in Munich, Berlin and São Paulo to drive consistent standards and a supportive culture across all locations.