IT Support Analyst (London) – Global Help Desk

Arnold & Porter LLP; Greater London; Hybrid; GBP 34,000 - 48,000; Full time

Job summary

Arnold & Porter LLP in London seeks an IT Analyst to provide first-line technical support for users in London and abroad, resolving hardware, software, mobile, printing, connectivity, and conferencing issues. You will install and deploy desktops and mobile devices, set up AV for meetings (Teams, Zoom, WebEx), support onboarding, and collaborate with IT, Security, Training, and Procurement.

Experience in a professional services firm and knowledge of Windows, M365, remote access, and mobile

Qualifications

• Experience providing technical support to end users in a professional or enterprise environment.
• Good working knowledge of Windows, Microsoft 365, remote access, and mobile devices (iPhone/iPad/Android).
• Professional, approachable manner with discretion handling confidential information.
• Desirable: experience in a law firm or professional-services environment; Microsoft/ITIL certifications.

Responsibilities

• Provide first-line technical support to users in London and international locations.
• Resolve hardware, software, mobile, printing, connectivity and conferencing issues; document work in ServiceNow.
• Install, configure and deploy desktops, laptops and mobile devices; set up AV/conferencing for meetings.
• Support onboarding for new joiners; collaborate with IT, Security, Training, Applications, Network Operations, and Procurement.
• Flexible hours and occasional travel to other international offices.

Skills

Windows OS

Microsoft 365

End-user support

Mobile devices

Networking basics

Tools

ServiceNow

Job description

Arnold & Porter LLP in London seeks an IT Analyst to provide first-line technical support for users in London and abroad, resolving hardware, software, mobile, printing, connectivity, and conferencing issues. You will install and deploy desktops and mobile devices, set up AV for meetings (Teams, Zoom, WebEx), support onboarding, and collaborate with IT, Security, Training, and Procurement.

Experience in a professional services firm and knowledge of Windows, M365, remote access, and mobile