London Field Engineer - IT Networking & On-site Installations

Smart CT; Greater London; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Employee benefits

Job summary

Smart CT is seeking a Field Engineer to deliver high-quality on-site engineering services across Greater London. The role involves installing, deploying and configuring IT hardware, including networking and point-of-sale equipment, at diverse client sites while maintaining safety and service standards.

You will work within a nationwide engineer network, perform tests to ensure proper operation, and participate in an on-call rota to provide after-hours support.

Qualifications

• Practical experience installing, maintaining and troubleshooting IT networking, cabling and POS hardware.
• Strong working knowledge of networking technologies, including Cisco.
• Experience working independently at client sites and delivering work within defined service levels.

Responsibilities

• Install, maintain and deploy IT networking and POS hardware at client sites.
• Configure hardware per client specs and Smart CT standards.
• Test installations and verify proper operation before leaving site.
• Install and position footfall cameras and related hardware per site plans and standards.
• Ensure cameras are mounted, aligned, and connected to network, power and reporting systems.
• Configure and test footfall camera installations for accurate operation and data capture.
• Record installation details, asset information and test results; obtain customer sign-off as required.
• Identify and escalate issues affecting installation quality, privacy, safety, or customer requirements.
• Maintain privacy-aware installation practices per customer instructions and data protection controls.
• Diagnose and resolve issues during installation, maintenance, or break-fix activities; escalate when needed.
• Manage time, travel and workload to meet appointments and SLAs.
• Collaborate with Service Desk and engineers to ensure smooth delivery.

Skills

Practical IT networking experience

Networking technologies (Cisco)

Independent client-site work

Clear written and verbal communication

Full UK driving licence

ServiceNow experience (desirable)

Security Check clearance (desirable)

Tools

ServiceNow

Cisco equipment

Job description

Smart CT is seeking a Field Engineer to deliver high-quality on-site engineering services across Greater London. The role involves installing, deploying and configuring IT hardware, including networking and point-of-sale equipment, at diverse client sites while maintaining safety and service standards.

You will work within a nationwide engineer network, perform tests to ensure proper operation, and participate in an on-call rota to provide after-hours support.