Field Service Engineer

Redline Group Ltd; Ashby-de-la-Zouch; On-site; GBP 30,000 - 46,000; Full time

Job summary

Redline Group Ltd in London (inside the M25) is seeking a Field Service Engineer to support reactive repairs, preventative maintenance, audits and installation of vehicle-based technology.

You will learn from senior engineers, work at customer sites, perform fault diagnostics, install upgrades, and ensure safety and compliance while representing the business professionally. This role requires willingness to work permanent night shifts, a full UK driving licence, and reliability.

Qualifications

• Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
• Strong fault-finding and problem-solving skills.
• Ability to work independently and manage workload in the field.
• Strong communication and customer service skills.
• Full UK driving licence.
• Comfortable working at height where required.

Responsibilities

• Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
• Assist with installation and upgrade works in collaboration with the Projects Team when required.
• Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
• Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
• Ensure all work is completed safely, efficiently, and in line with company and customer standards.
• Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
• Build and maintain positive working relationships with customers, acting as a professional representative of the business.
• Support audits and inspections of installed equipment where required.
• Attend customer meetings or site visits with management when needed.
• Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.

Skills

Hands-on engineering

Fault finding

Independent worker

Customer service

UK driving licence

Working at height

Job description

A Field Service Engineer is sought to join a specialist fleet technology business in London (inside the M25), supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.

The Field Service Engineer, London (inside the M25), will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.

Responsibilities include:

• Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
• Assist with installation and upgrade works in collaboration with the Projects Team when required.
• Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
• Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
• Ensure all work is completed safely, efficiently, and in line with company and customer standards.
• Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
• Build and maintain positive working relationships with customers, acting as a professional representative of the business.
• Support audits and inspections of installed equipment where required.
• Attend customer meetings or site visits with management when needed.
• Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.

Key skills & experience:

• Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
• Strong fault-finding and problem-solving skills.
• Ability to work independently and manage your own workload in the field.
• Strong communication and customer service skills.
• Full UK driving licence.
• Comfortable working at height where required.
• Willing and able to work permanent night shifts.
• Positive attitude, reliability, and a proactive approach to learning.