London-Based Retail & CX Data Analyst

ME AND EM LIMITED; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

33 days annual leave (full-time)

Pension Scheme

Group Life Insurance

EAP – Employee Assistance Programme

Cycle to Work Scheme

Job summary

ME+EM, headquartered in White City Place, West London, seeks a Retail, CX and Finance Data Analyst on a 12-month fixed-term contract. You will join the marketing team to analyse retail and customer data, build insights, and support store openings and customer campaigns.

This analytical role requires meticulous data handling and cross-functional collaboration and reports to the Retail Director with a dotted line to the Head of Commercial Analysis.

Qualifications

• Proven experience in an analytical role, preferably in retail or customer-focused sectors.
• Ability to handle large transaction and online data sets.
• Proficiency with data visualisation tools to report quantitative data and insights.
• Experience extracting and integrating data from multiple systems.

Responsibilities

• Understand business processes through data to provide actionable insights.
• Produce analysis to support commercial decisions, including store openings.
• Build weekly and monthly KPIs and dashboards for stores and Customer Care.
• Develop predictive models to support retail sales forecasting.
• Design and deliver customer insights reports and analysis of product/category trends.
• Measure store performance for customer satisfaction and identify growth opportunities.
• Measure effectiveness of clienteling campaigns across markets and perform A/B testing.

Skills

SQL

Snowflake

Data visualisation

Large data sets

Cross-functional collaboration

Data-driven decisions

Retail analytics

Clienteling analytics

Tools

SQL

Snowflake

Job description

ME+EM, headquartered in White City Place, West London, seeks a Retail, CX and Finance Data Analyst on a 12-month fixed-term contract. You will join the marketing team to analyse retail and customer data, build insights, and support store openings and customer campaigns.

This analytical role requires meticulous data handling and cross-functional collaboration and reports to the Retail Director with a dotted line to the Head of Commercial Analysis.